Crystal Sunrise Queen Luxury Resort & Spa

It should stay closed. Not the advertised hotel. Reception staff rude made false promises. Room tired. No i e. Ream at all on site. Kept running out of drinks. Holes in ceilings everywhere water dripping o to corridors. Algae on side of pools. Most services advertised were shut and just building sites. Astonishing bad.😬😔

**THE WORST HOLIDAY EVER!!** All I can say is thank the Lord for the Citizens Advice Bureau. We looked at the travel app and liked what was described and visited this resort, if you want to call it that for our wedding anniversary. I concur with all the negative reviews about this place and to all the negative reviewers if you did complain to management and your tour operator whilst on resort and have proof of this, check out "The Package Travel and Linked Travel Arrangements Regulations 2018. The C.A.B told me about it! I don't like to have money taken from me under false pretences and wrote the following, please feel free to copy and paste, just change the details! To whom it may concern, I have returned from a holiday at The Sunrise Queen Resort Hotel, NO 7 SULEYMAN DEMIREL BLV. MANAVGAT, SIDE MAH, ANTALYA, TURKEY which was most disappointing. I went with my wife. Please find below a list of my complaints: 1. Inadequate fire protection 2. Inadequate room security 3. Unsafe electrical points 4. Room décor not as advertised 5. Locations advertised not available 6. Services advertised not available We contacted you on 3rd September 2024 whilst on resort, with our grievances but you were unable to resolve the matter, and we were advised that as we had raised these issues whilst on site without resolution to now complain upon our return home. Under The Package Travel and Linked Travel Arrangements Regulations 2018 you have a responsibility to provide all the elements of the package contracted for as they were described. We are legally entitled to receive compensation from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered. As you failed to provide us with the holiday we booked we are seeking a full refund for the accommodation value associated with this package which is £2464:00 and compensation of £1000 for the problems we encountered, for the distress and disappointment we suffered. In absence of a full response within 14 days, I reserve the right to issue and serve proceedings without further notice. I reserve all my rights, arising out of or in connection with the matters stated above. Yours sincerely I RECEIVED A CALL FROM CUSTOMER SERVICES AND WE SETTLED FOR A REFUND OF £2464:00 IN FULL & FINAL SETTLEMENT.....AND WAS TOLD THIS HOTEL HAS BEEN REMOVED FROM THEIR 2025 BROSHURE......result!!!

This holiday was a celebration for all of us but this hotel was disappointing in many ways. Rooms are tired and lack general repair to the basics, restaurants lacked any general service and know how. Food was poor and generally the same most days. Hotel advertisements on the website most of which were closed or didn't exist.

Worst holiday I have ever had. This hotel has literally put me off ever going to Turkey again and I loved Turkey. Hotel is not a 5 star. 3 star at a push. Dirty, all green algae around rim of pools, cheap food (if available). Queuing for drinks was unbelievable. No ice cream available on some days. Wires hanging out of walls. No air con working in many rooms. Showers leaking all over floors. We changed rooms 3 times and didn’t get the view we payed for but took the room as the shower and air con didn’t work in others. The guy on reception was the rudest man I have ever met and just wanted more money to change rooms that were defective, were told if we didn’t like it to leave! Honestly, I cannot express how terrible this hotel is. I always take reviews with a pinch of salt but trust me this place is absolutely awful. I wish I had believed the negative reviews I had started to see before we went here. I could go on and on but all I will say now is Do not waste your money going here! It is not a holiday. I am amazed anyone gives this hotel a positive review!!!