Crystal Prestige Elite Hotel

I do not recommend. Reconsider. This is almost a scam. Exactly bordering a scam. Pools are cold. Food options seem extensive but really are not. Everything is just mid, just above, or clearly under. Lots of cooks but they don't have love for what they do. Too long hold times but it doesn't matter because it is not good even fresh from the stove. There are lots of options but it's all mostly dry, bland or just not tasty. One(!) option of red wine, one(!) option of white wine, one(!) option of beer. To call this "ultra" all-inclusive is not proper. I feel a bit conned. And they would not refund our last days even when I had to cut my stay short because of a family situation. Neither I nor Booking had any luck reaching or getting responses from their reservation "service". The front desk could do nothing, First time I've had this lack of response from a hotel. The staff is mostly nice but wary and weary, maybe they're tired of disgruntled guests, and perhaps you soon will be one of those staying at this place. Crystal is a too big operator and does not care about either staff or individual guests. It wants people to think it's a cruise ship with no getting off. *Since I checked out a day early they even blocked me from leaving this review on Booking.com. I tried reaching out to them via Booking's messaging service but they did not respond. Take that as you will but don't expect a lot of engaged staff. **Better grammar. *** This operation is only interested in making money and postive reviews from people who are not travel savvy and do not know that buffet food can be good. They did not contact me during my stay and only reaached out when I left the above review which is honest and fair and not vindictive. My major complaint, however, is that they think You are at fault for Your bad experience as you actually were so stupid as to pay in advance. I agree, I was that stupid because I read positive reviews. They don't want bad reviews, they want more advance payers.

Fantastic hotel ... Staff and facilities are brilliant. Very friendly staff who are super helpful. Food and service amazing with lots of choice and variety. Beach is excellent and the service is fantastic. Ideal hotel for a family hotel..

Overall our experience was very good however just a few points: Very limited choice of spirits and beer Food, while it was tasty, was pretty much the same every night Limited snacks besides ice cream for the children Couldn't get a reservation for the al a carte restaurants at all for the entire week we were there despite it never looking that busy Duvet on the very large bed was too small The russian population of guests dominated the staffs attention and even though they were generally rude and ungrateful, the staff pandered to them over the polite, appreciative guest. Tips were expected by the waiters at dinner even though it was self service. They would hold tables for those whom they knew would tip. We did, just because we appreciated their hard work but not everyone did and we could hear the waiters complain about those guests. As we were there towards the end of the season, entertainment was minimal however I would say during the height of the summer, this hotel would be brilliant. The hotel was very clean and the rooms were serviced every day. It is situated on a street of what I would call shoppers heaven!! Some great bargains to be had off some really lovely Turkish nationals. Don't waste your time on the free transport to the Mall of Kemer. It's tiny and slightly intimidating. Also visit Tim's Bar next door to watch sport and have a really friendly welcome.

Everything was perfect we really enjoy the shows and after show parties food was really delicious and a lot of options it’s our second time here and here is really fascinating great Mountain View and sea view at the same place next time we will definitely come here thank you for everything animation team

General it was amazing hotel but Only I don't like animation they don't have a good activitys I see staff they are very tired I didn't like seeing them like this and I take a drink but barmen told my wait but not good whey I think he told me bad words because I see his face it was not gentle for me