Crystal Admiral Resort Suites & Spa

Visited her in October as a family of 5. It looked amazing. Disappointed a bit. It was mentioned that it was a bit out of the way but it was so out of the way! Initial entry to the hotel was lovely. Clean grand entrance with spotless reception are. Rooms were basic and dated. Our 'clean' of the room ( which was twice in our 10 day visit) consisted of a quick peek in the door to empty the 2 bins we had. We had to ASK for towels to be supplied as we only had 2 in the room on arrival. Pool areas were nice although an absolute effort to get in to as they were freezing. Slide areas good for kids. Entertainment team were lovely and had a good selection of things to do day and night. Restaurant!!! Full of rude rude people. Had a few altercations and always ate angry!😂 Cattle market! Same luke warm food day in day out. We are usually quite easy to please but got so fed up with it. Holiday was ok all in all, but would not recommend for a family holiday for the price we paid...could get so much better value for your money.

I'm writing this review a few weeks after my holiday for the disappointment to calm down. That way I can be as objective as possible. First of all this hotel should not be rated as a 5 star hotel. They meet the quality of a 3.5 star resort maximum. Even the size is impressive, there are many areas where no maintenance has been completed. Lifts are in a bad and filthy condition as many other parts of the hotel. Rooms are old and not very clean. They have phone handsets but they do not work (in both rooms we hired) hence there is no way to have room service or ask any question. Our package included the option to book in one of the international restaurants. We tried to book the day after of our arrival and they said there were no spaces left. Besides, it seems no one was interested in providing a solution. Definitively customer service is not part of their culture. After two days food becomes very boring. They serve the same everyday. Quality of products is good, but that doesn't make any difference at the end. Cocktails are badly prepared and there is a sort of discrimination from bartenders when they serve those. I could notice this while waiting to be served and discovered that previous customer was served different than me. Could not find a decent cocktail in 5 days. The hotel beach is not regularly cleaned and makes you feel you are in a dumpsite. I can understand that visitors come mainly from Russia and other non-English speaking countries; however, they advertised the resort in English and I would expect to have at least a simple conversation in this language because I do not speak Turkish. It was really difficult at times to communicate with the staff or ask for a simple thing. Besides, nobody cares. In conclusion, this is not a place I would recommend and of course I would not return. It was a a bad choice.

*October 21st - November 4th, 2024 (14 nights)* Written by: 36-year-old female We booked this hotel based on previous reviews (which we now suspect may have been incentivized). More recent, realistic reviews like mine have since appeared, and had we read these, we wouldn't have booked our stay. ## First Impressions The reception area was beautiful and spotless, giving off 5-star vibes. However, we quickly learned that only this area, the poolside, and walkways were regularly cleaned. The hotel stairwell was cleaned only once during our stay (merely swept). Dirty drink marks were splashed everywhere, and the glass panels were never cleaned. When someone vomited outside our door, it remained there until the next evening when we had to track down a cleaner. Even after cleaning, the sick substance remained visible and the smell persisted throughout our stay. ## Room Conditions - Rooms are dated and poorly maintained - Shower is moldy and shows signs of multiple makeshift repairs - Walls have marks, bathroom has hair and stains - Unpleasant drainage smell throughout - Most light switches don't work - Exposed wires near TV and socket (safety concern) - Balcony door is difficult to operate, though the balcony itself is decent size - Our room had sheets and duvets but no covers - Rock-hard beds and uncomfortable pillows - Two rooms in our party only received sheets, nothing else - Baby cot wasn't provided initially despite being requested - Extremely poor soundproofing - can hear neighbors' conversations, TV, bathroom usage - Plumbing creates loud echoing gurgling noises - Also hear peeing, puking you name it. ## Dining Experience ### Breakfast - Poor selection, consistently lukewarm food at best - (bananas only available at dinner) - I resorted to taking bananas from dinner for breakfast - Only managed black coffee and banana most mornings ### Lunch - Avoided main restaurant - Pool bar food was bearable - Doner chicken and salad was the safest option - Pizza was an occasional alternative ### Dinner - Chaotic atmosphere with frequent queue-jumping such rude people How there has not been a food fight I will never know. - Same repetitive menu except for one special Turkish evening - Relied on crispy chicken fillet and salad most nights - Food quality well below 5-star standard - A la carte Italian restaurant was particularly poor - Two-hour wait for inedible food - Witnessed multiple guests becoming ill the same day with one girl puking all over the table and floor. Where staff just walked over it. ## Facilities - WiFi is unreliable, disconnects frequently - Main pool is exceptionally cold, deterring swimmers - Beach is dirty probably hasn’t been cleaned all year, though the water is warm - Overpriced water sports - Turkish bath was disappointing: - Chaotic atmosphere - Underage children in steam/sauna areas - Aggressive sales tactics for additional treatments - Medical massage was the only positive experience ## Major Issues - Hotel became overcrowded due to conference - Dining became impossible during conference - Had to eat out last three evenings (£50 taxi fare split between 8 people) - Developed stomach illness likely from a la carte restaurant - Niece injured twice from broken glass near pool, requiring hospital visit - Housekeeping was negligent: - Bed sheets never changed (blood stain remained entire stay) - Had to request towels and toilet paper - Room cleaning was non existent ## Positive Notes - Lifeguards were professional and helpful - Side town trip was enjoyable (£60 taxi fare between 8) - Medical massage service was good - warm sea water - Nice bar staff - Genuinely all staff were friendly although English wasn’t great. - ## Overall Verdict The hotel feels more like a prison than a resort. Even staff members expressed unhappiness and unwillingness to return for future contracts. I would not recommend this hotel under any circumstances, even if paid to stay here. *Note: Seeking medical attention for stomach issues upon return home.*

Worst holiday and hotel I have ever ever been to. The reviews that says otherwise are a complete lie. The hotel rooms were filthy, stains on walls and bathroom floor. Unswept, dusty floors and mysterious stains on tables and walls. I can’t believe this hotel was recommended 5* family! Loud trashy music blasting every night, had a domestic situation next door with screams coming from the room and shouting and noises throughout the night. Spa was a complete scam, disorganised and my own masseuse was having a rant the entire time about the management and her job. Said jacuzzi was included but gave us an outdoor one which was freezing. Pool was ice cold throughout the entire day so you couldn’t enjoy it. Food was the same day in and out and got quite boring after a day or 2. Saw some flies hanging around the food area and we all had grassiness and diarrhoea after a day. Rooms were hardly cleaned, we were there for 7 days and it was only bins and towels that got changed nothing else. Room decor is really outdated and everything felt dusty. Overall I have not been to a hotel this bad in my life! Definitely will not recommend and please read the bad reviews before deciding as they are written for a reason!!! You have been warned.

This hotel is for maximum 3 stars, horrible room, dirty, mold in the bathroom, bad smell, no cleaning, and everyone expects a tip, I will never go to this horrible place again. 🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢