Constance Moofushi

Disappointing Experience at a Luxury All-Inclusive Resort I recently stayed at this luxury all-inclusive resort, paying over $1000 per night for the Senior Water Villas, the largest rooms on the island. Unfortunately, the experience fell far short of expectations, especially given the premium price. Discriminatory Treatment From the start, it was clear that Chinese customers were treated differently. Our group was treated noticeably better only after the staff realized we spoke fluent English and appeared to be American. We were also the only ones tipping regularly, which seemed to influence the level of service we received. This kind of differential treatment is unacceptable at any hotel, let alone a luxury resort. Poor Dining Experience on Final Night The resort has only one main buffet restaurant and one dine-in restaurant, which requires pre-reservation. We booked the dine-in restaurant for our final night, traveling with a party of six adults and two children aged six. The menu was upscale, but the food took nearly two hours to serve. At no point was a kids’ menu offered, so the children had to order from the adult menu, which they did not enjoy. Since the kids didn’t eat much, we decided to skip dessert and head to the buffet restaurant. This is where things went downhill. Despite being an all-inclusive resort, we were told that the policy only allows one breakfast, one lunch, and one dinner per paying customer. Because we had already dined at the restaurant, we were not allowed to eat at the buffet. When we explained the kids hadn’t eaten, the staff set up a tiny two-person table for them, expecting two six-year-olds to sit alone. When we asked to speak to the restaurant manager, Hassan, instead of resolving the issue, he escalated it by accusing us of not following hotel policy. This was incredibly frustrating and disappointing. Unprofessional Behavior the Next Morning The next morning, while trying to move past the previous night’s incident, I was taking a picture of a friend’s daughter who was playfully acting as a waitress. The restaurant manager, Hassan, wrongly assumed I was filming him and confronted me aggressively, saying, “You can take a picture of my name, here it’s Hassan! No need to hide.” No Apology or Resolution We spoke with the hotel manager about these issues, and there was no apology. No one has tried to make things right. They said they would make it right next time, but honestly, there will not be a next time. Summary For a resort charging such high rates, the service and treatment we received were unacceptable. I would caution others ASIAN travelers to consider these issues before booking here. There were definitely some very friendly staff here like the Bar staff (Praveen/Kuber) and our room cleaner Bobo don't get me wrong. But sadly the discriminatory behavior, poor dining policies, unprofessional management, and lack of accountability ruined what should have been a memorable dream vacation.

At moofushi, extraordinary experience, especially in gym. JB was in good nature and gave lots of tips. I really appreciate.