A SANCTUARY OF WONDER ON THE COAST OF RIVIERA MAYA Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11… Show more
A SANCTUARY OF WONDER ON THE COAST OF RIVIERA MAYA Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11 restaurants and magnificent views.
The nearest airport, Cancun International Airport (CUN), is 96 kilometers away. Contact our concierge to arrange transportation for your arrival. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Ka'an Biosphere Reserve as well as shops and restaurants.
* Some services shall be paid at the establishment
Popular Room facilities
Shower
Wi-fi
TV
Safe
Balcony
Meals
Breakfast
À la carte dinner*
Breakfast and dinner*
Snacks*
Tripadvisor Reviews
Tripadvisor traveller rating
809 reviews
Traveller rating
Excellent
671
Very good
46
Average
30
Poor
18
Terrible
44
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Recent Tripadvisor reviews
614bradt
Exceptional Service from Ricardo and Isreal at the Conrad Tulum
31 May 2025
Exceptional Service from Ricardo and Isreal at the Conrad Tulum We had a fantastic stay at the Conrad Tulum, and a big part of that was thanks to Ricardo at the concierge desk. From the moment we mentioned we were interested in golfing,… Show more Ricardo went above and beyond to ensure we had the best experience possible. He promptly connected us with the golf associate, helped secure tee times, and even arranged a hotel-affiliated discount—something we hadn’t expected but truly appreciated. Thanks to Ricardo’s thoughtful and proactive service, we enjoyed a great round on the 9-hole course and were so impressed that we returned the next day to play the full championship course. His recommendations were spot-on, and his warm, professional manner made us feel genuinely cared for. Ricardo is a wonderful ambassador for the Conrad brand—his dedication and enthusiasm truly elevated our trip. We’re incredibly grateful for everything he did to make our stay so memorable. During our stay, one of the standout experiences was dining at Kengai Restaurant. The food was incredible, but what truly made the evening memorable was the outstanding service we received from Israel. From the moment we were seated, he was exceptionally kind, attentive, and hospitable. He took the time to walk us through the menu and gave us fantastic recommendations — every dish he suggested was spot on and absolutely delicious. Israel's warmth and professionalism added a personal touch that elevated the entire experience. He genuinely made us feel welcome, and we won’t forget his contribution to making our visit so specialShow less
jamessR5192MO
Fourth Stay and Counting
31 May 2025
We were warmly welcomed back for our 4th stay at our home at the Conrad Tulum. I am Lifetime Diamond member and this is one of my favorite locations. The property is obviously lovely but the reason we continue to return is because of the… Show more friends that we have made. We developed a heartfelt connection with Itzel during our first stay, and she is one of the primary reasons that we continue to return to the Conrad Tulum. Itzel takes excellent care of us and her handwritten notes are the best. It was a joy to reconnect with so many of the friendly faces. Bianca and Macarena, from the front office are always willing to help. Daniela and her team at the Ceiba Club are always outstanding. Mishel and Lucio always welcomed us warmly each time we entered. We had the pleasure of meeting Areli and Jessica this visit. Although Alejandro, Hector, and Gabriel have moved onto other onsite restaurants, we were able to see them during our stay. We did the Agave testing with Hector at Chalk Bar and it was excellent. The breakfast at Arbolea is top notch and there pancakes are delicious. Our friend Tania Olvera is truly awesome. She remembers where we like to sit, and what we typically drink. Tania always provides great recommendations on local dishes each morning. She always makes us feel at home and we love hearing how her daughters are doing. Mr. Corbin stopped by one morning at breakfast and it was great to catch up with him. He leads a very talented, kind, and hard-working group of team members that value creating memorable customer experiences. The Conrad Tulum has assembled one of the most impressive collections of young high potential candidates that I have seen worldwide. Thanks to Hector, Tania, Daniela, and Itzel for you acts of kindness on our day of departure. We hope to return soon and bring other family members with us. Itzel you always help orchestrate a world class stay for us and we appreciate everything and wish you many blessing until our next visit. Thank you again to the entire Conrad Tulum team!!!Show less
kathleenbA4264PM
Conrad Tulum
31 May 2025
Kids Club goes above and beyond expectations! My kids are 3 & 5 and wanted to go to the Kids Club everyday. Shamara, Ivette, Ruth, Rocio, Angie and Jose are great!! Cenotes in the morning and kids club in the afternoon can’t be beat. - Brooks Family
Tripadvisor Overview
Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions. Tulum… Show more
Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.
Our ATOL number is T7365 and your protection begins as soon as you’re booked. If a supplier fails, you’ll get your money back, and you can’t get stranded abroad because ATOL ensures you’re brought home at no extra cost.
Payments safeguarded in a Trust Account
The airline is paid when you book and the rest of your payments are held in a trust account, which is controlled by the Travel Trust Association. This is much safer than an ABTA bond, because your money can only be released to pay the suppliers for each element of your holiday, and and your ATOL protection safeguards the whole holiday. Our TTA membership number is U7488.