Colina da Lapa

Leaveing to day. After 10 days stay. Apparment 15 was fab big very clan. Staff amazing. As it was January it was very quite. But we loved it. Weather was great up till this morning rain came in. Didnt have a car but taxi cheap. Hopeing to be back really soon.

I tend to write more positive reviews than negative ones, unfortunately this is not one of them, but it is fair and balanced. There are many positives to take from our stay but the poor response to a problem we encountered has resulted in a lower than expected rating. After all, problems do happen, that's a fact - what sets an organisation apart is how they deal with those problems when they happen - and in this regard Colina failed quite miserably. Colina Da Lapa has a good range of villas, from apartments to 3 and 4 bedroom villas. Villas come with private pool and four of the larger 4 bedroom villas also have a hot tub/jacuzzi. We decied that as we were travelling in November that the pool may be on the cool side, so to opt for and pay the extra for a villa with hot tub. How disappointing it was then that the hot tub was a "tepid tub" - in other words, it reached a maximum temperature of 26 degrees and would not go beyond. We of course reported this (four times) and maintenance engineers came out twice but were unable to fix it during our 4 night stay and we did not have the opportunity to experience it at all. The written response from the Director/Manager was that, to quote: "the water was at the limit of its temperature" - this I find difficult to believe given the ambient air temperature was low 20's and the fact the maintenance engineer said to expect temperature of 37 degrees (any respectable hot tub will heat to 40 deg). I was not offered any refund or compesation despite the fact I would have paid far less had we chosen a villa withou hot tub (which is in effect what we ended up with). A refund of the difference would be the very minimum one would consider a respectable response. The other problem we had, which I would not normally have mentioned, but will do because it added to our disappointment, was that on arrival to our first villa, we found the pool to be dirty and green with algae - see pictures. We immediatly reported this and had to wait while another villa was prepared in earnest (yes, the one with the faulty hot tub). Not a third world problem admittedly, but the lack of duty and care shown by allocating this first property with the pool in that condition is well below par. Other than that I can't really fault the place - spacious, clean, in need of a lick of paint here and there, but in the main (issues above aside) I would have been singing its praises. Avoid plot 411 if you want a warm or warmish hot-tub - and also there's a lot of road noise as there is little screening. Such a shame that the customer service and response to the hot tub fail has resulted in a negative experience, such a shame because as we have family living nearby we were looking for somewhere to stay regularly.

Me and my partner have just come back from a 7 night stay at Colina da Lapa apartments. Firstly I don’t understand some of these reviews, we had the best time here, it is a lovely quiet part of Portugal, our rooms were cleaned every day apart from a Sunday . It was like staying home from home, you had everything you needed, even had a washing machine which really takes the stress off of coming home this time of the year to get all your washing done! The beds are firm but very comfortable, I suffer with a bad back and not once did I wake up feeling sore. We hired a car for 3 days as we wanted to explore and I would highly recommend doing this, everything was sorted out by reception so we didn’t have the hassle of sorting it ourselves. Pool was lovely and clean, Only ate once in the little restaurant and it was ok for what we wanted Shops are quite a distance which was handy having the hire car . WiFi worked perfectly in our apartment. Would definitely return to Colina Da Lapa

Just came back after a 4 day stay at this place, I had booked breakfast included. Well, I wish I never bothered. Breakfast: Stale bread, 4 slice of watermelon that isn't covered, Dry pastrys and hard cheese and smelly ham. And the most miserable rude owner I've ever come across my first day i asked, "Do you make eggs he replied in the most loud voice "No" I said anything else "this is all you get" I complained to reception and was told that's not part of hotel but yet again your selling breakfast as part of the package. Villa is okay needs serious updating the beds are horrible and uncomfortable the bathroom tub was dirty look like oil marks and mouldy, showercurtain is 🤢the housekeeping never came once to empty bins so we had to throw it ourselves. Area around is beautiful, but that's about it. I would come back here in a hurry only because the food and cleanliness of this place. The only polite person I came across was carolina at reception that's it. They take card at reception for any tours has to be cash. Atleast tea and coffer and water should be provided. I wouldn't recommend this place

We hired a 4-bedroom villa at Colina Da Lapa in August 2024. The villa appeared to be clean although we did experience lots of ants in the bathrooms and kitchen, (kitchen needs updating and not enough crockery, etc for the number of people), but didn't think too much about it. The outside area was very nice especially the pool which was a good temperature. We didn't have enough chairs - only 8 were provided despite being a villa for 10. Requested two more which turned up as we were leaving to go home! The sunbeds were falling apart and in need of being renewed immediately. We had a problem with the fridge from day one and reported this to the reception. The lady (she was very helpful but had just started) came along immediately and said she would get maintenance to come and have a look. The fridge was far too warm, and the freezer was not working, the ice melted straight away. We were concerned that the food we had just bought and put in would go off. The lady returned without the maintenance person, and she said she would fix it. Not sure what she did, but it seemed to work a bit better but was still not cold enough. Anyway, consequently out of 14 people (we hired a 1-bedroom apartment also for 4 people) 13 got a horrible bug which consisted of being sick about 10 times and diarrhoea. My brother was taken unwell on the Wednesday and then two nephews on Thursday then having to fly home on Friday with sickness and diarrhoea. Once we got home everyone else became very unwell and the bug took at least two days to do away. We wrote to Colina Da Lapa to let them know that they should look at the air conditioning, fridge, pool (which was only cleaned once during our week stay) and the general cleaning of the villa (which was also poor) and received a reply from management basically saying that we filled the fridge up too much and it was our fault that we got ill! If you are thinking of booking this place, please think again and look at Vale de Lapa instead which we stayed at two years ago and was brilliant.