Cocos Hotel - All Inclusive

I couldn't believe the views the resort had to offer when we stayed here. We got a comfortable night sleep every night and every meal was remarkably delicious. the drink varieties offered were in abundance and catered to the local theme. Just be prepared to walk up a lot of steps and hills... but otherwise, what an experience! Cannot recommend enough!

My bf and I went to Antigua for 5 days. We rented our own car and roamed a lot around the island. The hotel staff was super friendly. We had premium cottage with a pool and it was amazing!! We enjoyed the sunset every evening. The weather was great. The only 2 improvements that the hotel needs to do is the dinner menu and then the smell on the beach, it was a strong smell next to the bushes. Other than that, we are already planning to come back!

We went to a few other hotels for activities, but really enjoyed Coco's the most with the cottages, beaches, and staff, we had a rental vehicle too which made getting around easier, and I think Coco's was situated in a nice area with access to Hodges Bay and English Harbor, would highly recommend the property for its amenities and value, can't wait to visit again!

The hotel is in a lovely spot. 30 mins or so from the airport. The staff are great. Shout out to Kris and Dana who couldn’t have been more helpful. Initially we were given room 21 which is a bit of an up and down trek from reception with steep steps at the end to get to the room. The hotel were happy to move us to room 16 the next day and took care of all the moving for us. Rm 16 had a better view and is much nearer in terms of getting to breakfast etc. All the restaurant staff are great. Also a shout out to Kerry-Ann on the grill bar who looked after us every day and kept the Rosé flowing. The grill menu is ok but doesn’t vary but it is convenient. But the restaurant lunch is much better and more varied - it was a pity this wasn’t available at the grill bar too. We went to the Valley Church beach everyday which is beautiful. The sunbeds are a little heavy to move and due to the fixed position of the umbrellas it is slightly difficult to find shade in the afternoon. I think investment in more modern lighter weight sunbeds and more mobile umbrellas is called for but it didn’t spoil our enjoyment. The room is best described as shabby chic. Rustic is a great description. But everything worked and the daily room service was excellent. If you like bright white shiny tiling and shiny taps and modernity then this isn’t for you. If you like originality and rustic and a lovely outside shower then you will love it. The resort is a bit hilly so don’t underestimate the very steep hill up from reception and numerous steps (109) to the Valley Church beach . If you have mobility issues this resort is definitely not for you. The hotel is very clear and open about this. For us it wasn’t a problem as we are fit and the uphill walk helped to burn off the lovely food and drink. Final words? Everyone in staff was lovely and for me this is what makes for a great holiday. We were given a free late checkout time which was very kind. Reception are responsive and helpful. Omario on the bar is a real character too. This hotel is head and shoulders above the last place we stayed in Antigua (the Galley Bay). Cocos is better in every way particularly the beaches. It leaves you with a lovely memory of Antigua and we will return.

I love the concept of a resort with bungalows built into a hill along the Caribbean coast. The location and vegetation at Cocos are stunning. Check in was easy, WiFi login by QR code and room key is a physical key. Need anything, they give you a number to text or you can use WhatsApp. We had a sunset view cottage. Initially given room #17. Room was clean, and very rustic. Air conditioning blew very cold. Toilet was very weak with water pressure. After discovering toilet issues, a text was sent, and a reply was received several minutes later. Maintenance came out and worked on the toilet until it was fixed. Great guy, but we were down a toilet and bathroom access for 2 hours after checking in. Sure, we could’ve gone down to use the courtesy room, but that is quite a hike up and down the hill. After our first night, which was quite chilly with the AC (not complaining), we woke up, went out for a nice beach walk and then stayed down at the lower elevation for breakfast. When we got back to our room our AC was off. We waited until after lunch to see if it would come back on, on its own. After it did not, we texted the front desk. No reply. Half an hour later I text again. Finally 1.5 hours after the initial text I get a reply that maintenance has been notified. Maintenance comes and expertly fixes the remote and gets the AC on. Day 3, we go on an excursion, come back, use our newly rebuilt toilet, and again the toilet fails to flush. Not what you want when you get back from a boat. Maintenance is notified, we go to beach to hang out while we think the toilet is being worked on. We give an hour, walk to front desk on the way back and ask if toilet has been fixed (because I don’t wanna walk back down if it’s still being worked on, or hasn’t been checked yet). I was assured it was fixed. We hike up to the room….its still not fixed. I hike back down. While I’m down talking to front desk inquiring about a room change, the maintenance man shows up to fix the toilet while my wife is in the room. Toilet flushes for him no problem. Not sure what the issue was, seemed like a water pressure/supply issue. The manager, Kris, put us in Room #21 for the next day. Our new room was much better, toilet flushed with proper authority and AC worked as expected. Beaches are beautiful. Valley Church beach was probably our favorite to relax on. The bar and grill are great spots to relax at. On the Jolly Beach side, the beach chairs need some TLC, and they could benefit from a few more. The paddle boards and kayaks are a little weathered, but they were fun to use. The outdoor shower took a bit of time to find as it’s tucked back by the pool. The pool infrastructure needs some TLC. Broken tiles and dangerous decking Surround the pool. Watch out for nail heads poking from the deck around the sunbeds at the far end of the pool ready to poke into bare feet. Pool was refreshing, but could use more frequent cleanings. I liked all our meals, menus always had several good options to choose from. Service was good and the view was spectacular. Unfortunately my minibar preference sheet was not fully followed. Vodka, rum, tonic water, beer and local juice was checked off. Upon arrival we have everything but local juices. After the 2nd day of no local juices I sent a text asking if some could be delivered. After an hour and twenty minutes, a text is received that juices will be delivered. Juice Is delivered and delicious. It’s not restocked Monday. Again requested via text on Tuesday. 4 hours later I get a reply that juice is going to be delivered. After that juice, I never got any more juices delivered. On our final day our request for a replenishment for vodka was unanswered. I gave up. The text system is good in theory, but a huge customer service liability if not checked or executed properly. It was a relaxing week, but it could’ve been so much more. In its current state, I don’t think I could recommend Cocos to a friend.