Cavo Orient Beach Hotel & Suites

SHOCKED!!! This was my first reaction when I entered the property Why ?? Well because the photos posted on Google and Booking.com are highly deceptive.. The hotel is not even half as good! As soon as we reached, the reception said we don’t help with luggage because we are a 4 star hotel! The room we choose was second highest category and it had ants.. However they did change the room for us and shifted us.. but that’s the only good thing that happened CONCIERGE MANAGER : KIKI (False promises) 1. She told us that the taxi and hotel cars charge the same to go to Zakynthos town (certainly not!) Hotel charges 30 euros, local taxis (23-25 euros) - to verify, pls call euro taxi. 2. We booked a boat through Kiki for a day trip around the entire zakynthos island, first she refused to tell us the name of the company through which she booked (she said she did not know) - I asked if she knew more companies to compare rates, she said she doesn’t know but this so called captain she knows is good, the boat is clean and has a cabin too (FALSE) - Since it’s a private boat you can stop anywhere (FALSE) - the captain refused to do so.. why ?? Because he was too lazy to dock ! - Kiki promised that the captain will show you the best spots and stop wherever you ask him to (FALSE) and many more FALSE promises were made - you know why ?? - TO CHARGE US 900 euros for it !!!!! Yes ! Hotel staff : ‘NO’ the answer to any request - can you clean our room before 1 pm ?? - NO ! - can we check out an hour late ?? - NO We also told them that you don’t get our room cleaned before 1 pm everyday and still just on the check out day you want it at 11 am sharp ?? They were not ready to understand! Now the CLIMAX! It rained in Zakynthos (heavily) and the water flowed into our rooms at 2-3 am When we woke up in sleep we saw all our footwear floating in dirty water.. - I called the receptionist, he replied NO! Hahaha We can’t do anything till 7 am !!! This is a 4 star ?????? I have travelled to Arctic, France, Italy, UK, Spain, And more countries : THIS WAS MY WORST HOTEL EXPERIENCE you expect the concierge at the hotel to be honest : Kiki certainty wasn’t !

We visited at the end of August as a family of 4. We booked a private pool room in the annex on an all inclusive base. First of all, let me say that we had a fantastic time. I will try to be objective. We are a French/British family and we have done similar holidays over the years… This is a very chilled hotel. A real mix of Europeans and no crazy loud entertainment until 1 am. If you want to party, it’s probably not for you. We booked this hotel in particular for the private pool, and it did not disappoint! We were in the annex ( room 904) and we had the sun on the pool most of the day. With a little wildlife in front which was great as we got to see hummingbirds. We loved the pool. The highlight of the holiday. I would say that the private pools in the main building were far more overlooked and not as much sun exposure. We never had to fight for a sun bed. Plenty by the pool and the beach. The beach is pebbles and I would recommend some beach shoes. The water is lovely and warm and plenty of fish to look at. The all inclusive food was good for a buffet. A lot of choice. Sea food, fish, Meat, Greek food and the usual fries and sausages ect… One dinner included at the a la carte restaurant which was nice . The room was very clean and spacious. The bathroom is only separated with glass doors so the toilet situation was rather funny at times. As a mother of 2 , I have given up on privacy a long time ago so it didn’t bother me. The walls are very thin though. We were lucky that our neighbours were quiet people. The staff were lovely. Dimitri and his Team at the restaurant were so warm and friendly. Same goes for the pool staff. Always a kind word for the children. My daughter insisted on saying goodbye to everybody as she had such a blast chatting with everyone most days. There was only one thing that was an issue for me. As mentioned we were in the annex wich is a 5 minutes walk. I knew about it and I have no problem with that. I was expecting a walk between the olive trees to go to the main building, but it turns out that we had to walk on the road which I didn’t love. To be fair, there is a car to take you up and down if you don’t want to walk. I normally would let my 11 years old walk back to a hotel room on his own, but in this case it felt unsafe. Saying that I would still choose the annex over the main building as it was much more private.

Just returned from a week's all-inclusive holiday at Cavo Orient. After reading some of the reviews we were a bit apprehensive about the accommodation, food and service but we found it all to be fantastic. We stayed in a family room with a private pool in the Annex. This is about a 5 min walk away from the main hotel complex/pool/beach. We personally preferred this as it was very peaceful and we enjoyed the walk through the olive trees in the evenings. If you don't want to walk it, you just call to reception and they send a private car within 2 minutes! The accommodation was really lovely. It had a double bed and 2 single beds with dividing doors. Great for a bit of privacy for the teenagers! The private pool was such an amazing addition with sea views and Kefalonia in the distance. The room was cleaned and beds made every day, without fail. Water in the fridge replenished, toilet rolls, bins emptied etc. Room had tea and coffee making facilities, mini fridge, robes and slippers. Even a bottle of wine on arrival! (Bring bottle opener though!) The main hotel was lovely. Pool was warm, loads of sun loungers at all times. The beach was gorgeous. Clear, warm waters and my partner even snorkelled with a turtle! Location was perfect for us, out of the way of the tourist areas and lovely and peaceful. There was a supermarket at the top of the hill which was handy for buying snacks, extra bits and bobs. The hotel food was absolutely amazing. We've been to a few all inclusive hotels and this definitely had the best quality and selection of food. Too much really! Definitely put on a few pounds! The all-inclusive drinks were to be as expected. The beer was quite weak and the cocktails made from the pre-made mixers. Only improvement on this front would be to include better cocktails for the all-inclusive guests. The staff were fantastic. So friendly and couldn't do enough to help and make us feel welcome and comfortable. We would definitely recommend this hotel and would love to return one day.

Nicely located for sea views. Lovely beach bar. Only 1 shallow pool available to all guests. The “a La carte’ restaurant was only available to guests for 2 if the 6 nights we stayed. The offering not that of a resort. . Although some staff were exceptionally friendly many weren’t- some of the poolside bar staff were deliberately unhelpful , specifically refusing to get change for a cash transaction after we’d checked out. Still awaiting a response from management following an enquiry made before and during our stay. Some safety issues such as a large crack in the balcony at the poolside. Bedroom shower water leaked onto the tiled bedroom floor - very slippery and only towels available to dry the floor.

Average place, if you are in the annexe it's a good 400 metres up the road, past other properties and villas, it's not connected. It means you can't get a drink easily unless you want a fizzy drink or fruit juice which is self service in the annexe but no glasses provided, just mugs and wine glasses from your room, not exactly 4 star. It's far enough for then to provide a free shuttle service all the time. The private pool was a lot colder than the main pool or sea due to it being in the shade for half the day. Food average and buffet style. If at the pool bar and all inclusive you feel a bit like a second class citizen, any one paying gets there food and drinks brought to them and proper cocktails made, but on AI it comes out the machine. The same goes for the food at the pool. It looked like a 2 tier system,bearing in mind AI customers have just paid up front, it's not free. If AI you can't use the beach bar which is still in the grounds unless you pay. Staff were great though, place seemed clean. Doubt I'd return unless I fancy some Brussel sprouts for breakfast, still never worked that out but did see a bloke from Liverpool having some.