Casa De Maris Spa & Resort Hotel

Family hotel with excellent bar waiting household stafff all willing to go the extra mile Special shout out to animation team

Firstly I would recommend getting a private transfer. The transfer via the tour operator was 2 hrs. Transfer privately took 1hr 20 mins, worth the 50 pound each way(we travelled with friends so cost was shared). The journey was comfortable and relaxing. On arrival we were checked in quickly, and shown to our rooms. The room was clean and tidy and big enough for two. The only issue we had was the wardrobe space(no drawers) which we felt was not big enough for two people. Toilet had a frosted sliding door, no real issues just need to be quiet!! Maid did come into room every day to make bed and change towels, not much cleaning went on. We did not spend much time in the room so not a real issue for us. Safe was free. No real noise from adjoining rooms or corridors. Hotel was clean and tidy, nice cake section which was open from 1000 to 1800. Seen a lot of people using the on-site barber, my wife used it the day we left and had a good experience. Prices were good. Used the on-site spa, had a Turkish scrub and foot and facial package. Really good experience and worth the money. No hard sell which was good. Pool area was big enough(just). Beds were a premium after 0800 but there were beds available on a mezzanine floor. Entertainment during the day was your normal stuff, maybe could have done a lot more around the pool. All the staff were very nice and engaging. Entertainment at night was ok. About 45 minutes of entertainment. From the pool area(rear of hotel) cross a small road to the beach area. A really nice jetty with beds on, these started to fill up from around 0730 but were available at 0900. Plenty of beds on the small beach. The lifeguard and waiter were exceptional and really attentive to your needs. There is a bar called infinity at the rear of the hotel to the right, really good food and drinks. Had a lot of choice and reasonably priced. Good for a break from the hotel. Walk to Icmeler (to your right) took 45 minutes, similar time to your left to Marmaris. There is a small tourist office to the right of the hotel (rear) you will get the best price for trips from them. Food choices were varied obviously there was repetition on some days but you can always mix and match, we had no issues with the food. Two al a carte menus run on alternate days, the Turkish was really nice, 5 courses, fish was ok. You need to book at reception but can only have one of each per visit. Staff worked really hard keeping tables clear this sometimes meant that they were less attentive to new guest coming to eat. Meaning delays on drinks including water on the table, you can get your own which we did on occasion. Part of the issue for me was the lack of management visibility, there were a couple of stern faced men walking around in T-shirt and jeans, that were not helping staff or engaging with guest. For me a manager should be dressed appropriately, shirt, trousers etc, welcome guests into the restaurant and be actively engaging with guests and staff, this never happened. A lot of “managers” we seen were dressed poorly and did not give the right impression. All the staff were dressed in company clothing and looked smart. There are two bars, both serve premium drinks and the bar staff work hard. quality of the drinks differ from each staff member, some rush (due to lack of staff) and do not listen to you drink orders, others are attentive. We often had to ask for other drinks. The main bar area does not have much seating space inside, the outside smoking area is next to the bar, with an ashtray next to the door meaning smoke from this area often came into the bar, move the ashtray to the far end of the area! Finally and this is my biggest issue, I understand that people like to smoke(I am a non smoker) and you should rightly be given the areas to do that but for some reason a lot of people who were vaping felt if was ok to vape in the bar and blow the smoke into the air. This happened every day without fail, this spoil the experience in the bar and was really annoying. Just downright disrespectful. Staff seen this going on but did not challenge. There was a no smoking sign all over the jetty yet people ignored this.. I would also recommend making the al a carte restaurant no smoking the table are close together so if someone is smoking it often ends up blowing past you and others whilst eating.. rant over! Overall a good holiday, hotel was nice a lot of people we spoke to had been before and others were booking to go back. We will not be returning only because we normally try a different hotel every year.

Excellant hotel.3rd visit, will definitely come again. One thing that did annoy us was,while in the restaurant one breakfast time ,was a young fella had some sort of fit,the managers and waiting staff went over to to how he was,the first thing one of the managers said was "is he drunk"not is he OK or is there anything I can do. Many thanks to all the staff at the C.D.M. for making our 14 days there a magical experience. Must mention lily and the rest of the bar staff,who were great. The 2 fellas on the beach who never stopped either keeping our drinks topped up or making sure that the beach was spotless.5 stars. All the waiters and waitresses in the restaurant who always had a smile on there face,and finally the maid on the 4th floor who was so friendly and always had a smile on her face. Thank you casa de maris,you should all be proud of your hotel and the hard work you all put in.