Casa De Maris Spa & Resort Hotel

Reluctanly visited here again with family as it was a good deal and had leave to use with work! I WILL NOT BE RETURNING! Was worse than the first visit. Puttig it bluntly, DO NOT BELIEVE all of the raving reviews! As a well travelled person, this is by nowhere near a 4 star let alone 5. It is 3 star at a push and this is only down to the staff! Drinks were awful - watery and sugary! food was never hot and managhement will not listen to any negative comments to improve it. Pool is and always will be a horrendous experience, if you manage to get a bad, you will be like sardines wedged next to each other - I have seen bigger pools in basic of hotels! Hotel it's needs a revamp - it's looking extremely tired and dated. Music is awful - as is the entertainment! I am not a fussy traveller but this brits abroad hotel is not what I call a holiday. Drunken people always loud and can't handle their drinks. I spoke to a few couples there who also agreed the hype for this hotel is overrated and it's not a hotel they would visit again - nor would I and nor would i recommend it! There are far better hotels in the area and icmeler like Aqua, Turunc Premium and alot more in Olu Deniz/Fethiye! If you want a blackpool holiday in the sun, this hotel is for you! Management need to get a grip and do better and LISTEN to complaints, they don't care and they are rude! I had a run in with a rude guy in the shop one day trying to charge obscene amounts for a couple of items - he asked me to leave! I later found out he is one of the owners! I rest my case on the rudness and unhelpfullness of management! Stay elsewhere - the prices for this hotel are PATHETIC and you could visit a much better hotel for the price! It's not value for money!

OK, so we went to this hotel with very high expectations as ranking one of the best in Marmaris. I've been to Turkey 6 times and have always loved it but I would not return to this hotel. Hotel Location The location is good, lots of shops and restaurants and a nice walk along the seafront into the main part of Marmaris. Rooms We paid for an upgrade to a sea front room, which was lovely. The room was very clean, though having a sliding toilet door does not allow much privacy - especially considering we were both ill whilst here. Fizzy drinks in the mini fridge is a bonus that I really liked. The air con is capped at a certain temperature (bizarre) meaning that in the sweltering July heat, the room was still warm. I've never known this anywhere. Service I found the service at the hotel pretty shocking. Plates weren't cleared at meal times so I would be eating with dirty plates on the table still. Drinks were rarely asked and I'd have to flag a member of staff down in order to ask for drinks. Staff never made effort to talk to (some) hotel guests, which surprised me as I've always found Turkish people very friendly and welcoming - I did not feel this at this hotel. It was extremely clear that the returning guests and big tippers received preferential treatment, which was very disappointing as this holiday cost us over £2000 for the week and did not feel good value for money. Food We really enjoyed the food and had no complaints - good variety and the only redeeming feature of the hotel. Pool Dreadful. Absolutely tiny and not a single sunbed available. We came in July and even the Jetty was packed. Everyone is crammed in next to each other with no space or privacy - just awful. Beds are reserved from early by the lifeguards for favourite guests - it's very disappointing. Some days we would have to dump our bags in a corner somewhere and sit in the pool. The pool area is very slippy as well, meaning a few people fell whilst walking around. Entertainment Really poor. We went out most nights and some of the other hotels had AMAZING entertainment, we were so jealous. Overall The hotel was clean and food good. However, it was such poor value for money. The reviews are very misleading. Please know that I am not fussy in the slightest but this hotel was just so underwhelming. I was really disappointed and Marmaris as a whole was SO British, it felt like Blackpool abroad.

We stayed at Casa De Maris for our Summer holiday in July. We were super excited to visit this hotel after seeing such fantastic reviews on facebook groups. Upon arriving to the hotel, staff were lovely and helpful. However, as our stay went on it was clear that staff had their favourites. They’d get a lot quicker service when stood at the bar and great drinks made for them, special drinks that weren’t on the menu, just fab presentation and just a friendlier demeanour. It became very clear that these facebook group admins that promote this hotel, are clearly treated very differently to normal people visiting, for example, pictures of the drinks on these facebook groups look excellent, we weren’t once given a drink like that, despite tipping when we got good service. There were a few times I saw cocktails that were blended, with cut up fruit in them, in lovely glasses with colourful straws etc. I’d ask for the same and i’d get it in a tumbler with no effort of presentation whatsoever, which I wouldn’t care about usually but it’s just the difference in treatment, I was also happy to tip for it. But, I don’t think you should have to tip to get what you paid for, the holiday wasn’t cheap and I understand that workers are probably underpaid, however it is their employer’s job to pay them, i will tip when i receive good service. Another example would be that at meal times, the waiters and waitresses would reserve tables and immediately go up to their favourites to chat with them and take their drinks order, whereas we would have to ask for a drink as somebody walked past. Also, sunbeds are impossible to get around the pool, we visited in July and it was clear that beds were being reserved during the night, I heard a few people say that the lifeguards/waiters reserve these when paid to, which is ironic because the hotel has posters everywhere about prohibiting sunbeds being reserved before a certain time. In general though, throughout our stay, the staff weren’t rude and were mainly pleasant, this is just something we noticed. The rooms are nice and spacious, good sized balcony. Bed wasn’t the comfiest though and we were told the room was cleaned daily, with the minibar restocked daily also. The minibar was only restocked once during our 5 night stay and only with two waters and a fizzy drink (didn’t restock everything we’d used). Food throughout the hotel wasn’t the best, we aren’t fussy and didn’t like majority of the food. If you’re a fussy eater, I certainly wouldn’t book this hotel. They also need to increase their selection for people with allergies and dietary requirements. Also, the hotel advertises that they use branded spirits, they certainly do not, at least not with everything. I love Disarrano and their Amaretto ‘Disarrano’ was certainly not Disarrano after being told at the bar that it was. We didn’t really stay for the entertainment on the night time, except for when England played in the euros, the hotel had a screen around the pool area showing it and we watched some of the entertainment before. This was probably our favourite part about the hotel as we love watching England play and the entertainment before was good, the dancers were great. Regarding the area, the area around the hotel is lovely, however expect to be harassed by the shop owners selling counterfeit designer items. I know this happens all over Marmaris, so it doesn’t reflect anything about the hotel but just beware. Finally, on our last day, we decided to pay for the late checkout as we had a late flight. I asked the man at reception how much it was, whilst opening my purse to see how much money I had. He clearly saw the money in my purse and he says “45 pounds”. I paid it and went back up to the room, my boyfriend was gobsmacked at the price and then after seeing the facebook group, we realised it was cheaper than this. So yeah this wasn’t a great end to the holiday and made us a bit more wary of trusting the staff. All in all, I’d say we didn’t have an awful stay but it wasn’t amazing and it could’ve been better. The main thing I’d say is that this certainly isn’t a 5 star hotel, so if that’s what you’re looking for i’d book elsewhere. For the money we paid, I don’t think it was good value.

Excellent hotel and the staff were lovely and so helpful and the Pattisserie was great and we had fresh cream cakes every afternoon. Beach area was superb too. Would recommend as we will be going back for sure. Food was amazing every day and so much choice and so fresh. Tried lots of different fish which was a really good experience of different types. Room was cleaned daily and got a bus to the bazarre In town which is a great shopping place.

Fantastic 7-day all inclusive vacation at this wonderful hotel. Perfectly located away from the hustle and bustle of Marmaris town. Everything about the hotel was really fabulous- the facilities, rooms, decor, cleanliness, food and above all the staff. I highly recommend.