Blue Lagoon Village

We stayed as a family of 4 in a swim up room, near to the relax pool (where the swim up bar is). Room was spotlessly clean, modern and situated on the quieter end of the resort which was superb. Food was excellent throughout the two weeks, including the restaurants that could be booked once per week. Evening entertainment was decent enough and there are plenty of things to do on the site. The beach is shingle as opposed to sand and is walkable from the hotel. Water sports / activities were fantastic and although a little pricey well worth doing!! Additionally we hired a car from the on site car rental and spent a day touring, Kos town, Plaka Forest and Zia for an evening meal and the best sunset! Car hire was cheap enough and driving around easy 👍🏻 Stay were always friendly and attentive! Overall we had a fantastic two weeks, would absolutely recommend!!

We’ve just visited for our 6th time in 9 years, so I’m pretty well versed with this hotel by now. We’re a family of 4 with a 10 and 5 year old. To make a 6th visit, it’s pretty obvious we’ve liked the hotel. That said we’ve noticed small things that have dropped in standards at the hotel every time we’ve been but we’ve put up with them as we struggled to find a similar offering that’s on the beach, has a water park, has lots of onsite restaurants, lots of pools, has a short transfer from the airport and never a problem getting a sun bed. But I now feel we’re at a point where the cost no longer justifies the offering, especially having also visited other 5 star Greek hotels. There’s plenty here from others on the positives, of which there are many, so I’m just going to concentrate on my gripes and where standards had dropped. Entertainment The entertainment team work tirelessly and do a fantastic job so I have no issue this them. For the first few visits here, in addition to the main entertainment team, they used to employ separate entertainers to come in and do a separate young children’s show at 8pm, specifically geared towards under 6’s, which was great but this stopped a few years ago and they now just play music and have some “face painting”. Cost cutting exercise in my opinion. In other Greek 5 star hotels we’ve visited, they’ve also put on lots of additional games for under 6’s during the day. Not here though. Yes there are kids clubs but nothing extra outside of that. Food/restaurants On the whole the food gets mixed reviews on trip advisor but we’ve always enjoyed it. Where standards have dropped for us is in the bookable meal experience. Firstly they used to have a bookable Greek restaurant. This stopped a couple of years back and I really feel a Greek hotel should have a Greek restaurant, outside of the buffets. Secondly, it used to be a full restaurant experience whereby you picked your starter, main and dessert, so felt like a restaurant experience. For the last couple of years only the main is picked from a menu and the rest is buffet style. Having experienced other Greek 5 star restaurant offerings, this is extremely poor and far from 5 stars in my opinion and again another cost cutting exercise. It’s also worth noting that I had stomach cramps the first part of the holiday and my wife had them towards the end of the holiday. Maintenance/rooms On the whole good. Gardens are beautiful but some building areas are showing their age now. Cracked glass panel and door number on our room. No tv remote left in room so had to contact reception…surely a basic check when preparing room. Patio light not working but soon sorted by maintenance. Forget trying to lock a toilet door at either of the 2 toilet locations at the waterpark as none of them lock, surely a basic for maintenance to fix. Sun beds used to be washed down every night but now noticed this doesn’t happen where we were anymore as the same bird droppings were on them for our whole stay. Our key card stopped working a total of 3 times, which led to repeated trips to reception, where a sorry is never offered. The crazy golf is battered by years of use and really should repaired or removed now. For the first few visits here we had towel art after every maid visit but that stopped long ago…again another drop in standards. Internet connection was sporadic at best and really could do be being upgraded now. Often given towels with holes in them. Staff This has always been 50/50 here. Some are wonderfully friendly others down right miserable verging on rude. Drinks orders were forgotten multiple times and often wrong. Our 5 year old had gotten used to having an extra cup at breakfast to drink her apple juice from. One morning just me and my 2 daughters went to breakfast where there are always 2 coffee cups on the table. Whilst I had a coffee, my 5 year old daughter held onto the other cup for her apple juice but was told by the table server she wasn’t allowed to use it and took it off her. This was ridiculous and mean in my opinion and whilst it may not be the servers fault if it’s a hotel policy, not being allowed to keep a cup already on the table at 5 star hotel and upsetting a 5 year old is just wrong! One thing we noticed this year is that all the local buffet service staff have been replaced on mass by philippine nationals. Don’t get me wrong, they are all wonderfully friendly but it feels like another head office cost cutting exercise when the hotel should be supporting locals on such a small island. Finally, don’t bother getting to the waterpark for 10am as they consistently open it at 10.10am… very Greek! Overall This is still a very nice hotel but the slipping in standards just does not warrant the cost on what is an expensive holiday. It’s often the little things and attention to detail that make a big difference and we’ve been coming long enough to notice them slip and sadly I don’t think the hotel warrants a Greek 5 star anymore. 4 star at best!

Simply stunning! Currently staying here for a family wedding. We are in 4208 and I would highly recommend a front seat view room, views are spectacular! This place is special, customer service is first class, the whole village is spotlessly clean and the staff are the best I have experienced. Nothing is too much trouble, the buggy service is great and gets you from a to b from morning til night if you call. There have been negative reviews about the food but it’s been great, highlights were the adventure bbq and Chinese tonight was first class. The staff fill your drinks every 10 mins and I would highly recommend for families. We will definitely be back 👏 thankyou for a fabulous holiday

What a holiday!!!!! This has to be the most incredible place I've been . The staff are amazing they can't do enough for you, you don't even have to move from your sun lounger to go to the bar . The food is beautiful ( and I'm a fussy eater ). What really makes this hotel it has to be the entertainment team and what a team they are!!! Miguel and Lorenzo are amazing. Annabelle has the most beautiful singing voice. Our children really took a liken to chloe she is FABULOUS and really goes out her way to ensure your kid's are having the best time . We've already booked for next year we are excited for our return..

Spent 10 days here recently as a family of a 4. We enjoyed our holiday and made the most of it, but just felt underwhelmed. For what our holiday cost, there are other hotels offering so much more. We have been to several greek islands staying at different hotel chains, atlantica, mitsis, dreams and blue lagoon just doesnt match any of these for various reasons. mainly food, drinks and entertainment Day time food crepes, toasties and hotdogs are the only food options unless you go to the sit down buffets. no grab and go/self serve lunches. the ice cream bar at the activity pool would be much better used as a proper snack bar pizza gyros fries salad pots etc. its a big space and just feels under utilised. Quality and choice of drinks no branded drinks, and pre mixed cocktails everything tastes so sweet, even soft drinks. aperol spritz, mojitos daquri are all extra and not part of the all inclusive, you also cannot got iced lattes or milkshakes on all inclusive. Beer and wine is drinkable for few days but we soon got fed up. the prosecco is just cheap fizz. Not what i was expecting for a 5* hotel Evening buffet lots of choice and we never had problem with cold food. All the meats are cheap, no chicken breast all leg and thigh. Lots of stews and casseroles again using cheap cuts, you wont go hungry, but it did not feel special or like we were having a treat, no show cooking stations either which i felt was poor for a so called 5*. Ocean buffet is much more relaxed we found the aegean a bit hectic at times. Chinese ala carte was good italian was poor, disapointing that starters and desserts were buffet style though. Breakfast 'Bacon' is wafer thin packet him which is fried, sausages are hotdog style. only 1 omlette man in the main buffet,and always a massive queue. the mythos restaurant breakfast offering i felt was poor. fruit juices are again really sweet, cappucinos from the bar are much better than the what you can get in restaurants. Evening Entertainment Its the same staff who host the day time activities who perform the evening shows. Whilst i cannot fault their hard work and efforts it is just not very good. being frank its DIRE! and is on a weekly cycle so you may get to see them twice! we never enjoyed 1 show. its aimed at young children and the gap between the kids disco and the show is far too long. The singers in the bar by reception arent much better, its the same duo every night pretty much doing the same songs. The setting is beautiful with lovely views, the rooms are spacious for a family of 4 (we had a 2 bed) the waiter service around the pools and at the bars in the evening is very good and the there is no rush for sunbeds. We found the pools on the cold side, it takes your breath when you get in,but you do get used to it, there are also so stools in the swim up bar which i found strange. Other little things that for us make it not 5* no arrival drinks We never had robes or slippers in our room and the toiletries were not restocked, this was advertised as included. mini bar not restocked even with water no late night food or 24 hr bar no nuts etc offered at the bars no cushions on the sunbeds no irons in the room and none available to hire Lack of adult only areas Considering that this is rated 5*/t, is a platinum property and priced and marketed as such if fell short in too maby areas for us. I dont feel like it was value for money