Blue Lagoon Village

This was our third visit to this hotel, a numbers of years since the last. Although not stunned previously, we thought it a safe bet with young children and knowing what we'd get, and swung by an extended kids pool area since last time. Gutted that having asked Tui specifically to help us find a resort where the pools would still be heated in October, they were all freezing and it sounds like they hadn't been heated the whole season. While the kids could stand the temperature in the pools for short periods we're clearly not made of stern enough stuff. Fortunately the outside temperature meant we weren't desperate for cooling dips. Perhaps being so late in the season (late October), there was a lot of overdue cleaning, some dangerously so - around the edge of the kids pool in the main area, and around the steps into the main pool, the paving was very greasy and slippery, with many kids taking a tumble and lots of tears. We knew the food could be a bit samey, but this time it seemed a lot more so, particularly for the kids. And as usual a number of dishes untouched so a complete waste of food. What is it about Greek hotels that they struggle to design showers that don't flood the rest of the room? We were having to sweep water into the drain in the middle of the floor every time. All it needs is a slight lip under the door. Other disappointments: - cleaner regularly leaving other patio doors unlocked - rooms incorrectly numbered on fire drawing in room - not a great advert for their safety policies - supplies in shop very run down late in season - fridges almost empty - machines for kids in the arcade not working, or swallowing money with no sign of life - tatty furnishings including burnt and torn lamp shades, and sheets too small for the mattress depth so wouldn't stay tucked in The place looks great but look closer and the original areas need quite a bit of TLC, and the pools heating. We won't be gambling on Bleu Lagoon Village again.

We arrived late Wednesday night and by the Friday afternoon my son was seriously ill. The hotel kept telling me he was fine and no one else had been ill but by the Sunday he was in hospital. People were being sick on the beach and in the restaurant. I got sick the day we were supposed to Flynn home and had to take tablets to be able to fly. I think it was the water park as other kids that had been were all ill. We got home and both sons were admitted straight to hospital in the uk with confirmed salmonella poisoning. Even people on the plane home were ill. Honestly the supposedly luxury holiday was the holiday from hell.

I recently stayed at a so-called 5-star hotel and while it had its highlights, the experience was far from deserving of its star rating. Positives: The variety of swimming pools was impressive, offering something for everyone, whether you wanted a lively atmosphere or a quiet spot to relax. Additionally, access to the sauna was free, which was a great perk. The evening shows were absolutely amazing—well-organized, entertaining, and truly a highlight of our stay. Most of the staff, except for the reception team, were friendly, attentive, and always willing to help. The all-inclusive restaurants provided decent food with a good variety, adding some convenience to our stay. Negatives: The reception team was shockingly unhelpful. Upon check-in, they claimed to “upgrade” our room. Instead of the sea view room we had booked, we were given a larger room with a view of a wall and an internal bridge between buildings. I was not informed of this switch beforehand, and when I raised the issue, the receptionist's dismissive response was, "I don't understand your problem; we gave you an upgrade." Their lack of empathy or effort to resolve the issue was disappointing. To make matters worse, when moving rooms, I accidentally left a pair of pearl earrings behind. Despite raising the issue immediately, they were never found, and the matter was handled with a lack of urgency or care. Another oddity was the inconsistency in their coffee offerings. An iced coffee with Baileys was free of charge and made with espresso, yet a non-alcoholic iced coffee cost €3 and was made with instant coffee—a baffling policy that left us puzzled. Additionally, there was no iron in the room, and they didn’t even offer an option to borrow one, which was highly inconvenient. Finally, the à la carte restaurants were a complete disaster in terms of taste and quality, which was disappointing considering the price point and the 5-star claim. Conclusion: While the variety of pools, free sauna access, and evening shows added value to the stay, the unhelpful reception staff, missing earrings, odd coffee policies, and lack of room amenities like an iron made the experience frustrating. This hotel may have its nice aspects, but it is certainly not deserving of its 5-star rating.

We stayed at this beautiful resort for the first two weeks of October this year. What a wonderful place! The hotel and facilities are fantastic. From the several pools to the entertainment, to the multiple restaurant choices and most importantly the fantastic hard working staff that ensure the standards. We really can't fault this place! The food was wonderful - always plenty of choice, fresh and well labelled. The restaurant staff were incredible. Huge shout out to Kathy in the Agean restaurant, Xanthe in the Mythos restaurant, who always made such an effort with the kids and to make us feel welcome. There are two kids clubs here. A hotel run one with the animation team and a TUI run one. Our kids loved Linn at the TUI kids club, Linn made every visit so much fun for them! The entertainment team - I don't even know where to start with singing their praises enough. They work tirelessly to ensure there's things going on to keep all ages entertained throughout the day. The evening entertainment here is just insane. What's also great here is that it didn't feel like "forced fun". When they came around to chat in the day and tell you what was going on there was no pressure sell, and the chats and laughs were great. There are so many pools to choose from, we had our fave and we want to give a huge thank you to Christi and Christina at the bar there. Our kids loved you guys and the mocktails! Last but not least - the entirety of the staff at the hotel were so friendly, helpful and it was evident how hardworking everyone was. We hop you all have a relaxing off season! We had an amazing two weeks, and have booked to return next October. We are already counting down to our next visit 💖

We LOVED this hotel! Transfer - easy took 15 mins! Food - great selection in restaurants and the crepes & waffles were amazing staff always so friendly when serving. cleanliness - spotless Staff - all staff friendly even the cleaners & porters entertainment - tui girls ran a great kids club my son loved it ! The hotel team at night were fantastic the mini disco face painting & a show was great (although could have started a little earlier as little ones get tired). The shows were great and not cheesey. Oh and they did bingo too! You can also do yoga on the beach in the morning. Pools - fantastic size pools but were cold in october but lots of fun in the main pool or you could chillout in others. As the pools were cold we spent most of the time on the beach which was directly next to hotel - lots of sports to watch & although there were rocks on entering water this provided lots of entertainment as my son loved to hunt for crabs! Great pontoon for jumping in the sea & you can swim with fish so get some goggles & snorkels ready! There is an indoor pool which was small but great. Attendant was so lovely & helpful! Would love to go back and I never say that about hotels ! Well done blue lagoon village 10/10 👍🏻