It's like stepping into a postcard. Located below the main walkway in Fira, we missed the entrance at first - Fira is hard to navigate on GPS. Inside, the hotel is a maze ... we still sometimes took the wrong way after 3 days. But facilities, view, quality, peace, cleaning and staff are all top notch. If something is off, it's fixed immediately. Our wifi was down at one point, and the fix-it-guy arrived back at the room before I did. Reception is also super friendly and have many connections in town for discounts / better tables / etc. and many travel tips as well. It has a kitchen for good and varied breakfast and simple meals, and a well stocked bar ... Christos the Bartender (one of many staff highlights) make solid drinks and good honest conversation. Cell phone coverage is low at the hotel due to the location below the main street and inside the caldera itself - but wifi is fine. And the location means you rarely hear the town, even though it's a few stairs away (Fira has many stairs, you'll come home with good legs). Cruise ships are heard with their shipwide speaker announcements, but not on an annoying level. And if it's windy, some of the balconys have noisy sunshades. But the style, the cleanling standard, the location, the staff and the view means we're definately coming back.