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Barcelo Maya Palace

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 18108 reviews

1 / 73

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Official Description

This hotel  is a magnificent luxury resort, boasting fantastic all-suites rooms featuring an elegant Colonial style including world-class amenities with open views to the sea. Located in one of the world's most beautiful beaches in the Riviera Maya, this amazing complex provides 24h unlimited services and offers a wide range of leisure and entertainment facilities that will make guests experience an unforgettable holiday. All rooms offer luxury details and comfort to guarantee an extraordinary guests' experience. Hotel dining options include 6 restaurants, offering all with a view of the Caribbean Sea. Sports and entertainment activities are also available. Cancún International Airport lies some 79 km away from the hotel.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Room Prices & Availability

Rooms

1 / 3

Junior Suite Junior Suite Pool View Premium Level

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 65
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite Ocean Front Premium Level

Facilities

  • Room size (sqm) : 45
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Room size (sqm) : 45
  • Wi-fi
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Pool View Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Garden View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Economy

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Sea View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential With Views

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium King Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2007
  • Year of most recent renovation : 2007
  • Total number of rooms : 756
  • Number of floors (main building) : 3
  • Double rooms : 372
  • Junior suites : 742
  • Suites : 14

Barcelo Maya Palace is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 18:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi* 12 USD Per unit/night
  • Car hire*
  • Valet parking*
  • Airport Shuttle
  • Room service*
  • Laundry service*
  • Launderette
  • Medical service*
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing*
  • Pedal boating
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley*
  • Mini golf
  • Surfing*
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Beauty salon*
  • Spa centre* from 09:00:00 to 18:00:00

Business

  • Conference room
  • Meeting room
  • Business centre
  • Audio-visual equipment rental*

Restaurant service

  • Bar
  • Restaurant : 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • WaterSlides*
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Casino*
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • Gluten-free meals
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

18108 reviews

Traveller rating

Excellent
11830
Very good
3250
Average
1517
Poor
727
Terrible
784

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.4
Service4.3
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

L5708BXdavidw

 

4th Stay At Barcelo Maya

31 Dec 2024
This was our 4th stay at Barcelo Maya. We have previously stayed in the Tropical section, both standard and premium, and our first trip we were upgraded from standard Colonial to Riviera (Adults Only section). This trip was Palace pool view premium. The resort is huge and beautiful. We were there 2nd week of December and it was decorated for the upcoming holidays. Premium put us closer to the pools (ours was ground floor and the pool was 30' away) and the ocean for snorkeling. It also gives you room service included, unlimited a la carte dinners (based on availability, we got all the reservations we wanted at times that worked for us) and an hour daily at the hydrotherapy in the Spa. We did find the buffet food at Palace a little better than the other buffets. We have eaten at all of them at some point, but that being said, we wouldn't go hungry with the selection of food offered at the buffets and beach grills. The nightly entertainment is fun the first or second time, but the shows are the same after 3 years of going, so not so much anymore. Jaguars (disco) is great on Friday night and probably Saturday nights, but found the music not so great on the other nights. Pre programmed Sun-Thurs and live DJ Fri/Sat. No problem with our room. A/C worked fine, lots of hot water, bed was comfy for sleeping. Snorkeling is amazing at the Palace end and at the pier. Assuming we go back for a 5th time, we'll probably do Tropical Premium again instead of Palace. Didn't really find it worth the extra. And all the Tropical Premium rooms have an ocean view of some kind. Great for sipping coffee first thing the am with room service breakfast listening to the birds. Can't wait to go back, now that I'm thinking about it. (picture is just that. View from Tropical Premium @ breakfast.

LJS85

 

Wonderful family holiday

30 Apr 2025
To summarise - we had an incredible holiday in a fantastic hotel. We stayed at Barcelo Maya Palace between 7th - 16th April as a family of 5 from the UK, with children aged 10, 8 and 5. I cannot understand some of these recent poor reviews, as we simply had the best time. Check in was smooth and quick. Our room was lovely, very spacious. It was quite a walk away, however the walk was beautiful with so many fountains and statues to walk past. The food was great. We ate at 4 restaurants - French, Rodizo, Steakhouse and Tokyo, and we enjoyed all thoroughly. The buffet food was also really good - no complaints from us. There was always a mexican/taco station, plus usual burger station, pizza and pasta etc. The fresh fish was amazing - fresh oysters, huge prawns, ceviche - all incredible. Some of the best buffet food we've ever had at an all inclusive. We were there for 9 days and weren't bored of it at all. The beach is a little bit rocky, but plenty of sand and very easy to avoid the rocks. We didn't need our water shoes at all. The water was so beautiful. We snorkelled with the turtles most days and saw plenty of fish and even a few stingray! The view of the ocean was picture perfect. It was almost impossible to get a sunbed, however we were content with lying on our towels on the sand or under a palm tree. The pool is absolutely massive which the kids loved. There is often quite loud music, but we soon discovered that if you positioned yourself near the fountains then you couldn't hear the music. The pool is so big so you can pick a quieter spot away from the music, or head to the beach. The children's water park was fantastic - enjoyed by all ages. The grounds were absolutely immaculate - so clean and well kept. There were lots of staff, working very hard and everything was spotless. The resort was busy when we were there, but it is so big and spacious that it never felt crowded (apart from when trying to get a sunbed!). We mainly stayed at the Palace, but we did enjoy walking around some of the other hotels in the first few days, but realised that the food offering at the Palace was nicer. Strikers bar in the Mall was good for watching sport and escaping the sun. We played mini golf, paddle tennis and went on a catamaran ride - all part of the all inclusive program. We truly had a wonderful holiday and even after 9 days we were so sad to leave. Hopefully we will be able to come back one day!

annalE5491HD

Huntington Beach, California

Complete & utter trash!

30 Apr 2025
This place is absolutely terrible! The food was inedible, the lowest quality of food you can imagine! Picture hospital food, now imagine worse than that! The resort is outdated, sad, the rooms are dirty, we found mold and ancient grossness in the room. The décor of the room is depressing and we were staying in the best upgraded building. I truly felt bad for the employees there, they all looked so sad. Hmm, wonder why…probably mistreated by management and not paid enough. I left them tips to cheer them up, but they were still pretty unhappy. We tried to get kayaks and do some other water activities, but it was impossible to ever get them, because they had like 2 items per 3,000 guests… and good luck trying to get a kayak or any other water activity. The water park was a complete scam, we had to pay for it, even after the room upgrade. Trying to make reservations for the restaurants was a complete disaster because there was one unhappy employee trying to handle all these reservations, what a joke! The restaurants were all terrible, the only one somewhat edible was the Japanese one. The game room and arcade we also had to pay for and it was not cheap from what I recall. Inappropriate merchandise was sold at their little shops with male private parts, totally inappropriate for kids. Some hotel guests were topless in the kid areas and no one said anything, which I thought was odd, but I am not sure what their regulations are in their country. Saw a hotel guest get cut in the pool and start bleeding, I think there were some sharp edges in the pool that cut him. The management came and they looked like dear in headlights, standing there clueless and the only thing they offered the poor guy that was bleeding is to immediately sign a paper that he won’t be suing them. I watched the whole thing unfold and it was pretty pathetic. The entertainment was complete cheese! Everything was low class, low qualify, and honestly, shame on this company. We came from Playa Del Carmen, where we stayed in a $100 per night condo on the beach and had fabulous room, amazing food and came and landed in this jail of pathetic place. We couldn’t wait to leave this place. If you are going here for your next vacation, I truly feel bad for you! The only thing good about this place was the beach, everything else was complete and utter trash!

G8452ANkatherined

 

Lovely Resort and Staff

30 Apr 2025
We had a wonderful time at Barcelo! The staff was wonderful especially at the pool side bar! Marya was wonderful to us throughout the week and always took care of us. We spent most of our time at the pool but the walk to the beach was also extremely quick and easy!

DIDOMILI1

 

Barcelo Maya overall a slight disappointment

31 Mar 2025
Insufficient sunbeds on the beach,not enough shade round the pool,Speciality restaurants generally disappointed.Good points STAFF were amazing all of them.Preffered club room and bar good but bar shut too early.Buildings and grounds well kept/.Felt overall resort was just too big.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return