Banyan Tree Mayakoba

This was perhaps the finest resort I have ever stayed at. Everything was first-rate, but especially the architecture and grounds, as well as the staff courtesy and hospitality. Our extended family stayed there and all were in love with the place.

BEAUTIFUL PARADISE IN PLAYA DEL CARMEN, 5 STAR'S DIAMOND WITH 3 AAA.. Banyan Tree Mayakoba In Playa del Carmen - villas is excellent luxurious and a beautiful sand beach club, the private pool such as clean. Spacious. And beautiful spot river view, Banyan tree Mayakoba is a hidden gem, very unique and great location. Perfect!! Beautiful property luxury resort and a bedroom villa was so fabulous suites, relaxing to stay. Popular by the tourist. A lot of people visit this Banyan Tree Mayakoba resort..they offer a buffet breakfast with extra charge..foods are great, tastyful and a savory flavor, very hospitality and welcoming guest is great...accommodating staff is gorgeous and caring... Value • 5. Location • 5 Service • 5 Room • 5. Cleanliness • 5. Sleep quality • 5

We just returned from a week at Banyan Tree Mayakoba, and while the property is undeniably stunning, it’s the people who made this trip truly unforgettable. First, a huge shoutout to Alberto and Angel—the Batman and Robin of our vacation. Communicating through the WhatsApp concierge was seamless, and every message—whether about dinner reservations, tennis or snorkeling, the Barcelona fútbol match, or even handling a tricky poolside situation—was answered within minutes. Their responsiveness and warmth set the tone for an incredible stay. Juan at Sur Beach Club welcomed us daily like family. His attentiveness made us feel completely cared for—and his cocktails? Absolutely phenomenal. We spent most days sunbathing at Sur and evenings dining at Sands, where Oscar helped us select and grill our own freshly caught fish. We kayaked across the lagoon with Lizzette, witnessed a Mayan ceremony at the on-property cenote, stayed still as monarch butterflies landed on our heads, and enjoyed ceviche and aguas frescas at El Pueblito—all while zipping around on the resort’s complimentary bikes. Throughout our stay, team members like Alan, the director for Sands and Sur, were incredibly attentive and quick to resolve any hiccups, making sure we stayed firmly in vacation mode. We also got to meet even more of the amazing staff during a lively appreciation night at La Copa, where we had the chance to sample delicious signature dishes from each restaurant—a perfect way to experience the heart and flavor of Banyan Tree’s culinary team. And then there’s Andrea. From our very first exchange, she understood how meaningful this trip was—we were celebrating our son’s high school graduation. She helped us secure hard-to-get reservations at Zapote Bar, Cello, the Latin Beach BBQ, Sands, and Agave Azul, and went above and beyond to arrange a celebration surprise for our son in our room that brought me to tears. Her kindness and attention to detail made our stay truly unforgettable. Banyan Tree is breathtaking, but what makes it one of a kind is the staff. You may come across a few reviews that are less than glowing, but from our perspective, this experience exceeded every expectation. Sometimes, the extraordinary gets overlooked when luxury is defined too narrowly. But here, the magic is in the human touch, the thoughtful details, and the care behind every interaction. We can’t wait to return. Mil gracias a todo el equipo de Mayakoba!

Resort was really nice and service was exceptional, especially the concierge team led by Sonia and Deidry. They were extremely helpful and made our stay very pleasant. The staff are generally very helpful and strive to make your stay a memorable one.

My partner and I had the pleasure of attending a tequila tasting at the Banyan Tree, and it exceeded all our expectations. What could have been just another hotel activity turned into one of the most memorable experiences of our trip, thanks to our incredible host, Jorge. Jorge didn't just serve tequila – he took us on a journey through Mexico's history and culture. His passion for the subject was contagious as he explained everything from the traditional harvesting of agave to the subtle differences between blanco, reposados, and añejo tequilas. We loved how he made the experience interactive, encouraging questions and sharing fascinating stories that brought each tasting to life. The selection of tequilas was outstanding, and Jorge's expert guidance helped us appreciate the unique characteristics of each one. His tips on proper tasting techniques (no lime and salt here!, cinnamon and orange so clever) transformed how we'll enjoy tequila forever. What really made this special was Jorge's warm, engaging personality. He created such a welcoming atmosphere that by the end, we felt like we'd spent the evening with a knowledgeable friend rather than attending a formal tasting. The beautiful setting of the Banyan Tree provided the perfect backdrop for this experience. The attention to detail in the presentation and the comfortable, intimate setting made us feel truly pampered. If you're visiting the Banyan Tree, I can't recommend this tequila tasting enough – especially if you're lucky enough to have Jorge as your guide. It's not just about drinking tequila; it's about understanding and appreciating Mexico's rich traditions in the most enjoyable way possible. This was far more than we anticipated – an absolute highlight of our stay that we'll remember for years to come.