Service levels beyond expectations! This hotel certainly earns its high reviews on certain aspects- the service and management and the way the hotel is impeccably run being number 1 for sure. Every single staff member not only is knowledgeable, not only is polite, but they actively engage- not just a hello or good morning, but a genuine interest in your day, your stay, and about you as a guest- there aren’t many hotels I’ve stayed at where you genuinely feel part of a family. A huge shout out in particular to Klaudio, Anna-Maria, Anais, and Elsa - although there were many many more staff who were all so lovely I couldn’t list them all! The rooms are generous size, well equipped and very quiet. Loved the Nespresso machine, towelling robes and slippers! Balcony huge too. The only criticism of them is the hall and corridors were a little bland and although our bathroom was immaculate, our friends in a different room had a bathroom that needed a refresh and redecoration. The food in the buffet restaurant is second to none! Again one of the nicest buffets (we were half board) I’ve had in a hotel. Not only amazingly fresh produce, but varied, well signed and detailed (for Veg/Vegan/GF etc) and food you wouldn’t usually see on a buffet (scallops, smoked salmon, lamb chops etc) Breakfast was wonderful selection of breads, dips, cooked, meats, pastries, fruit, yoghurts, nuts, cereal, eggs various ways etc etc. at dinner you can choose a combo of buffet or items off of a small menu, which is served to you. Again, small criticism- the option to use the A la Carte restaurant when on HB is a little confusing- one leaflet said 25% discount, someone else verbally said 20% - no option to have one meal a week in a la carte (like other 5* hotels we’ve been in) and we felt the prices were on the high side, especially as the food options in the buffet were almost similar or certainly overlapped some of the a la carte items. The hotel app is very good- you use it to order drinks to your sun bed by quoting the tag number attached to the umbrella above the bed- very efficient! The WiFi was also excellent and had no dark spots that we experienced- worked in rooms, balcony, in hotel and out at back end of sun deck. The pool areas are spotless (whole hotel is) and the toilets by the pool also immaculate. No music etc around the pool so did feel a little quiet but then again great if you are after a quiet rest. Some pool activities or aqua aerobics but only a couple times a day, not constantly. We didn’t have an issue with sun beds at all and the guy at the pool is constantly helping to move beds, find you one, evict bed hoggers pre breakfast etc The front of the hotel is beautifully manicured etc but towards the back it looks a bit forgotten about- and it’s a shame no collaboration has been made with the little pub/mini golf at the back entrance which actually looked a bit tatty. Also; although the beach is public, it’s a shame the hotel hasn’t paired up with them to supply sun beds like the Sol next door. The public beds are €5 a bed but are very comfortable and you can use them all day- you can sit directly on the beach but it’s not comfortable or very clean. It’s a shame there arent more beach facilities but that’s not a direct hotel issue. Again, not a direct hotel issue, but the Atrium is sort of on the edge of the resort and we really struggled getting taxis in to town. The hotel call and order them but twice waited over an hour!! 3rd time we booked an hour in advance! There is a local bus from back of hotel with approx half hour service as an alternative. It’s a shame there isn’t more use made of the roof area as the sunsets are beautiful- drinks and music up there around 6-8pm would be fun! Overall the service and food pushes this hotel into a definite 5* catagory, we did have a wonderful stay and wouldn’t hesitate to return. Well done to all the staff who make this possible