Atlantica Kolymbia Beach

We choose this hotel basing on the reviews and photos on the website. After our week holidays there we agreed that we’ve made a great decision. We were amazed by the view of the sea and the part of the mountain. It was a pleasure waking up everyday seeing that. Another very important thing was food. It was so delicious. There were various options but the pizza was the best. We will never forget the taste of it. The last thing that made this whole week special were people there. The staff was pleasant and helpful. But our heart belongs to Bartenders Nikos and Klement. The time we have spend with them was lovely. Young couple from Poland

The rooms were very clean and well maintained. The food was good on the whole, with plenty of variety. The pool area was lovely and it was just a short walk down to the beach bar and the sea. The staff were very friendly and helpful. In our opinion, the guys that worked in the bar on the late shift, were excellent. They certainly went the extra mile and always had a smile and pleasant word with all the customers, if they weren't too busy. The shop on site was open from early till late and stocked everything you could need, from coffee to souvenirs, cigarettes to clothing. Nice hotel, great staff and all the amenities. If there was a downside, it was that the animations team seemed to be more interested in the Italian convention (200+ people) than anyone else.

Well make your own mind up , so arrived on Wednesday 23rd late evening to be dumped outside hotel in road and told hotel is down there not even dropped at door ! Told as got on coach there will be a reps meeting but they never happened No Tui rep in sight No Anwser on their contact number No show , So Thursday,Friday nice but very quiet No entertainment,or activities no kids club,no volley ball (as told there would be when sold ) Saturday got a call from a Greek number so went reception and asked if it was them they said yes it’s to let you know Hotel was closing down For Good on Wednesday at 11am as it has been SOLD out to Marriotts Group hotel ! And said as you leave at 4pm Wednesday you will have to just got to another hotel down the road ! I instantly said No as our Contract is with TUI and would only be advised by them not the hotel (as I feel this would be me breaking the contract) We then tried to contact Tui on the app well that’s a joke but eventually got them to call us and apparently wasn’t aware of any of this, but agreed we could be collected early on 30th by Bus 27 at 10.25am an then we just wait at airport until 18.40 for our flight ! So we agreed. So now the holiday had been jinxed and everyone in the hotel was down and not happy , I used the aap on live chat was told a rep would attend and guess what No rep ever showed up! Meanwhile EASY JET AND JET 2 was contacting the clients and emailing them even a jet 2 rep came to help and deal with the situation I have photos to prove and met people who said I could use there correspondence if needed. Then on Sunday they pretty much stripped and removed sunbeds from beach and parasols, in the afternoon we sore a golf cart thing removing kitchen items by the load full! Sunday Monday Tuesday the food supply got worse with limited selection, no labels put above food anymore, food looked to be reused as lunch dinner came hard bread rolls no butter ect My wife went to the bar on Monday and was told sorry we have No drinks as have ran out, so was now on limited options. Forgot to mention we had a bed also missing slates ! 3 in a row to a large hole we have photos to prove So Tuesday evening came we went down for dinner to find soggy chips with squirting cheese on classed as French fries I was told but clearly a cover up of re heated lunch along with no bread and limp looking salad , then the best bit cups and glasses cutlery was being boxed up and taken away yes not even a cup to put my tea or coffee in , with only about 20 glasses left available photos to prove, Wednesday morning breakfast well limited to say the least my wife said what have you got there !! It was what was left , Beans 2x bits of cheese ,a few apricots and a coffee in a small glass, So 10.25 came when our arranged. Transfer came yes Bus 27 only to be told No you can’t get on! As not on list so after a bit on arguing we did get on being taken to the airport where we had to buy our own lunch (even tho we was still technically all inclusive till 4pm but needed to eat, Flight where on time so can’t fault the Dreamliner schedule very good . Reported all this to local Tui at westwoodcross Margate but told we have to log complaints on the website which we did but as of today still no reply yet I already know easy jet have dealt with there’s already Thanks Tui for a great holiday Daughter is pretty upset and still worked up as our only holiday this year meanwhile money spent on a wasted break away So to this day still never got to see or speak to a Tui rep and no customer service contact Tui should buck up there customer service as the only message I got while the on the app read I understand your frustration!! Well make up your own mind am I in the wrong Tui Atlantica Kolymbia Beach is No more!

Hotel with some very good features: good entertainments, nice food, big rooms, good housekeeping and bar staff, fantastic pizzas, great views from the lawn across the bay. But some bad : food very repetitive, reception staff surly, had to pay to use the safe (15€ per week), safe high up above wardrobe so very difficult to access and clear as I am only 5’2”.,Pool had underwater walls and shelves that were unmarked and dangerous. Beach was sharply shelving and hotel charged an extra 15€ a day to use 2 loungers and a parasol. Entertainments only occurred every other day.

Location wise, this is one of the nicest hotels we have stayed in. My husband and I spent hours looking out at the perfect blue skies and the vast sea. Our room also had a perfect view over the well maintained gardens and onwards to a full sea view. The location within Kolymbia was ideal for us too as the hotel is far enough away from the usual bars and gift shops to offer a lovely quiet location whilst still being close enough to take a 15 minute walk to get to them if you wanted something a bit livelier. Rooms are spacious and clean. Maid service every day, refreshing towels and bed linen regularly. At times the food was tepid but on the whole, whilst the selection wasn't great, what we had was very tasty. Overall, the staff were very helpful, especially at reception and in the main bar. The exception being the beach bar where you would be lucky to get a smile. Unfortunately, staff at the beach bar were not that keen on wiping tables either as on several days we were looking at tables smeared with tomato ketchup. Only one more negative - the sun beds around the pool. Management, what are you thinking of? A lot of them were torn - all of them are old and just about the most uncomfortable sun beds I have ever come across. I'm done with the complaints and having said the above, we enjoyed our stay very much owing to the beauty of the view and the location.