We stayed at this hotel for 10 days during may half term and I was horrified with the cleanliness of the hotel. Restaurant was filthy, waiters stepped over spilt drinks, was handed dirty high chairs (staff rolled eyes when asked to clean it - then they brushed food crumbs off with their hands and handed it back). Plates, cutlery and glasses filthy and staff very rude and unhelpful when asked to clean. Rooms not turned down, not enough towels for the number of guests in the room despite numerous complaints. Kids pool area was littered with rubbish and used glasses from the day before at opening time. May half term and only one member of staff at bars day and night.Not enough loungers or chairs at evening entertainment for the number of guests. We complained various times to hotel staff / management and tui staff and nothing changes. This is the second Atlantica hotel we have stayed at that has been dirty and I won’t stay on another. The only positive about this hotel is the tui entertainment staff who provided constant entertainment and activities for the kids. The kids had an amazing time and didn’t have a second to get bored between swimming lessons, dance sessions, kids clubs, canoeing, water zorbing etc. we hired a car for a couple of days from reception to drive to a local beach and restaurant and it was very good value. Ten mins to a beautiful sandy beach with waiter service drinks a kid lovely food in the beach front restaurant