Atlantica Grand Mediterraneo Resort & Spa

After travelling abroad for over 25 years we can honestly say this is the worst hotel we have ever stayed in. We usually stay in 4 star rated hotels but thought we would treat ourselves and upgrade to this 5 star rated hotel big mistake! After transfer from the airport we were taken to the hotel by taxi. We were blown away by the views going up the hill to the Grand Mediterraneo. The reception area was lovely and modern so we had high expectations that we were going to have a fantastic two weeks. However from the moment we arrived in our room everything went downhill. We walked into our allocated room to be met by a very strong smell of sewage coming from the bathroom. We took a look around the room and as well as everywhere being filthy the fixtures and fittings were nowhere near what you would expect from a 5 star rated hotel. The fridge and safe did not work and there were marks and stains on a lot of the furniture. The sewage smell alone deemed this room to be uninhabitable so we promptly phoned reception to complain. After being asked to go for lunch while a new room could be found we returned to reception to be taken to another room. This time we walked in there was no sewage smell but that was the only improvement. In this room we yet again found it to be filthy everywhere. The windows were that dirty you could hardly see through them, the kettle stunk and was not fit for use, the shower and sink were fitted very poorly, there were chips in the bathroom tiles, marks on the walls and furniture, the tv had scratches over it and the bed linen had holes in. As you can imagine we were not happy so we went in search of the Tui Rep with the photos we had taken. The Rep said he would speak to his manager and the hotel to find a solution. While waiting we tried to find alternative accommodation but as it was high season no alternative was available. The hotel could not provide another room so we were left with no choice but to accept the 2nd room as it was better than the 1st room only by the fact it did not smell of sewage. The management sent someone to attempt to fix the poorly fitted shower but it was still not to be of a good standard. Although we were assured that each day our room would be deep cleaned this did not happen. Our stay continued to go downhill. Other problems we encountered were very poor entertainment (apart from the 3 tenors who were excellent) so on all the other nights we went back to our room early to get away from the terrible acts. The sewage smell could also be smelt at several places around the hotel causing us not to be able to use the beach, al a carte restaurant or Vertigo bar. Around the hotel we found several maintenance and health and safety issues including broken outside lights, piles of rubble outside our room, ripped cushions, stained bar stools and on several occasions the communal toilets were dirty and smelt awful. More problems with our room came to light on a daily basis with stained bedding and towels, a plug socket hanging off the wall and poor drainage from the shower. Having to sort problems out and living in filthy unsafe conditions is not acceptable anywhere and is inexcusable in a 5 star rated hotel. Please take a look at our photos and form your own opinions whether you think this is a 5 star standard hotel.

We loved this place.staff great,food good.room was spacious.inland superior double room. Only problem was the music was so loud we could hear it from our room so we couldnt go to bed until 11 every night which wasnt very restful.think they need to turn down the live entertainment a bit.

This is the best holiday we have ever been on. We loved it so much we booked again for next year after only being here 2 days. If you can get one I highly recommend booking a room with your own private pool. Absolute game changer. The staff are exceptional! Nothing is too much trouble and I honestly couldn’t recommend this place enough. For the price point it is outstanding!

My husband and I visited the spa several times during our stay. We both had amazing treatments, felt incredibly relaxed and both Mar and Lia provided wonderful calming massages. It was easy to book the sauna and steam room with the spa team. I would highly recommend giving it a try.

Had an amazing experience overall. All the staff were friendly and attentive to your needs. The views are absolutely gorgeous. I would highly recommend this hotel for couples. Had spa treatment which was very relaxing and I would highly recommend giving it a try. Glykeria and mar did an amazing job!