We were so excited to stay at this hotel but unfortunately it was miles below our expectation of a 5* hotel, I’d give it a 3* or a very low 4*. The housekeeping was our biggest issue as water glasses were not changed in our rooms and we eventually had to ask for fresh glasses. we also had house keeping enter our room when we had the ‘do not disturb’ sign on the door which felt like a breach of privacy. Our bathroom flooded every time we showered which we made reception aware of but it was not fixed and the smell of drains was constant throughout our stay. We needed to call reception at one point only to find the phone was broken so contact was not possible in that way. As part of the All Inclusive Deal, your mini bar should be topped up with soft drinks each day - this did not happen every day and we had to request it at times (in the morning) only to be told this could not happen until after 7pm. We were so upset that even our bed was broken, one side was fine whilst the other side had partially collapsed - my husband and myself had to alternate who slept on that side as it really hurt your back to keep yourself in the bed and not roll off to the floor. Smaller features such as the outside clothes airer was also broken and door handles falling off in other areas of the hotel. We were in room 756 for reference. Food was below par, variety was limited and some of it was just not enjoyable. If you want pizza/ chicken and chips then it’s fine but not what I had expected when coming to Greece. Drinks were inconsistent, sometimes they were great and sometimes they were poor. Service is also inconsistent - the bar staff by the pool visited some people repeatedly but ignored others completely. The pool towel set up is confusing. On check in we were given two tickets to collect our pool towels for the week. We were informed that if we did not return our towels and regain our tickets for check out then we would be charged €20. We went to collect our towels immediately to find the place was closed with a sign on the door saying it’s only open for 2 hours each day. As we checked in mid day, this left us without towels for the afternoon which was not the best welcome. We then went to return our towels at check out and again the office was closed. We returned them to reception in the end as we had no other option. We had a late night flight coming home and were informed that we could extend our room time to 6pm if we paid which we were more than happy to do but it turns out this is not guaranteed and we would not find out if our request had been successful until the day before our flight… we were lucky that we were allowed to keep it until 3 which left us waiting in reception for the rest of the day. Overall, not the 5* experience we were expecting or had paid for.