We arrived in Kos on the 23rd October for a 10 day stay. With my Daughter, her husband and two children. We arrived at the Atlantica Beach Resort, at 1pm lunch time. Reception staff welcoming, and prompt in checking us in. We were slightly confused as we had booked two rooms, usually when we stay at Atlantica Hotels we are situated close together as a family booking. Our room was situated near to the main building facing the driveway and reception. The room was clean and had a bed made up for my Grandaughter, however, we had booked a Resort sea view room patio doors and terrace. We returned to Reception and explained that this room was not what we ordered, it was dark and the terrace shaded. We were told but this room has been refurbished and is a premium room. But it did not have a sea view. They could not provide a sea view as they did not have any, we were asked to wait until the next day! We did speak to the Tui Representative, who confirmed there were no available rooms, and he would speak to us the following day. After breakfast, we went to Reception, we were told to come back after lunch whilst they tried to locate us a room. After lunch we were shown two tired rooms which were part sea view. It was obvious with the number of people in Reception waiting for rooms that the Hotel was overbooked, cleaners were trying to get rooms ready for waiting customers, who were dissatisfied. It was obvious that the Hotel was working to a 7 day and 14 day time table, booking 10 days did not fit in with this schedule. They told us they did not have a sea view room. My Husband asked for our money to be returned and that we would find another Hotel. We also mentioned how long this holiday had been booked and we had originally booked a suite, but, cancelled as they could not give us sea view only inland views. This changed the situation, they gave us a suite quite near to my Daughter with lovely sea views, at last, after 30 hours we could un-pack and begin to relax. However, within a few days it was obvious the Hotel was getting ready to close, the food was everything from the day before re-invented in another dish and sauce, mussels were on the menu, but, one night a fellow guest complained as a mountain of mussels were placed in the salad section not one of them were open! The entertainment stopped on the Tuesday night, the childrens entertainment and club finished on the Wednesday, we were not leaving until the Saturday evening. We went into Kardemena for two nights and had a fabulous meal at the Avli Restaurant. I have seen on the reviews that the guests had smoked salmon, this was never served whilst we were there. I am coeliac there was no station to accomodate gluten free guests, I asked for gluten free bread one morning, then asked which toaster I should use, the staff told me to use the general one? To conclude, the staff were amazing hard working nothing, too much trouble! The resort is beautiful, fantastic sea views, the beach just a short walk away. We have been to Atlantica Hotels in Cyprus, in Pathos and Ayia Napa. Unfortunately this Atlantica Beach Resort did not match the others! Also have to conclude that I do not write reviews, but made the effort this time as we were so disappointed!