Loved this hotel. The hotel was wonderful, but really the service elevates it. Front desk team are fantastic, helpful and just really friendly whilst being professional. The team in the bar and restaurant are the same, taking time to know your name and the people so by day two they're asking if you'd like the same as the say before. Love it, really personal. One small thing I loved is that they don't need to sign or get a room number each time you get a drink or something to eat. They just remember your name, and ask if it's okay to put on your account rather than handing over a bit of paper each time with a big box with a space for a gratuity in it. Hotel itself was brilliant as well. Rooms were huge, quiet, simple but classy and spacious. The pool area was lovely, good space at the bar, lovely views over the eastern side of the island. Really easy to spend time there, whilst being only a 10 minute walk into Fira. And after time walking around Fira, it's very nice to get back to a calm, relaxing environment again. Any niggles? Only tiny one is that the road outside is a busy one, so some rooms will overlook that. If you could choose, I'd make a request to get a room that doesn't as can see some people finding it a bit annoying.