My experience at Aralya was disappointing, and I would not recommend this hotel. The staff were consistently unpleasant and unhelpful. Before check-out, we asked to use the pool shower due to a 12-hour flight ahead of us, and the staff initially agreed. However, after check-out, a manager with limited English told us we couldn’t use the shower because we were no longer “guests.” This lack of basic customer service was frustrating, especially after staying there for four days. Our luggage was left unattended in the middle of the lobby for eight hours, despite being promised safe storage. The breakfast offered variety, but the quality was poor and unappetizing. It was clear the hotel prioritized quantity over quality. Overall, poor service, lack of professionalism, and unmet promises made this a disappointing stay. I would not recommend Aralya to anyone.