Ao Nang Villa Resort: Part 2 Five Years Later. As we have stayed in this hotel before in december 2019, we opted to come here again with our daughter. We had high expectations as our previous stay was overall good, as we have reviewed on Tripadvisor too. In our experience we have booked the Grand Superior, as it is a bit more spacious, and is on the best location of the hotel. We have booked an queen size bed and an extra bed for our daughter. But what was with high expectations ended in a huge crash and burn... When we got to our room we saw we had a room with 2 single beds, and then one for our daughter. Not the biggest problem, as we placed the beds together and problem solved. When we opened the fridge, the bottom was completely brown with something that has been spilled, and dried in. So I cleaned that as i couldn't stand the look of it. In the bathroom, we had as always, 2 glasses to brush our teeth. One of the glasses still contained the old toothpaste of the guest that was before us. Absolutely not ok. So i placed it in the sink, to get it changed the day after. And they just placed them back in the normal position next to the sink. The sink couldn't be closed of, as the lock always returns in the normal position. The water doesn't flow, as it only rises because the drain is more clogged than anything. The shower on the other hand is even worse. The drain was open when we arrived, but I closed that one up myself. Temperature of the water is something else, even though you don't touch the position of the faucet, the temperature rises from artic to hell, back to normal and then up to "I'll burn your skin off". With a 2.5 year old toddler it isn't conventient to take a shower. And this is if you get a normal running shower head. The best thing you can do is use the handspray, here you get a normal running shower. You get shower gel and shampoo, but the shower gel was empty after 3 days. Even with the bottle open, it just got closed by housekeeping without filling it up. This should be an automatic refill, this is a 4 star hotel.. The airconditioning has a mind of its own. You have 3 speeds. Medium and hard are working normally. Slow speed, it's funny. The airco is making so much noise you'd think it has cold, because the sound of it is like chilling in the cold. You absolutely can't sleep like this, it's like a metal grinder devouring a gas tank. The matrasses are conveniently placed on a large wooden frame that sticks out about 10cm's. Perfectly placed to destroy people's shinbone. And they are probably made of reinforced concrete, as you lay on them, it's like braking your back. Charging your device is truly an adventure. Every single socket in this room is loose. So if you enter your charger...it simply falls out. I had to buy powertape to make sure my devices can charge. The lock of the terras sliding door is completely defective. If we want to lock it, we have to make sure to grab the handle, then pull the entire door towards the inside of the room, before we can slide the lock in. If we don't do this, the windows slides open 5cm's on its own, because you just can't close it.The furniture on the terras has lived it's best life. And then, the fire show. Just to be honest, we have no problem whatsoever with the fireshow in front of the hotel. It is amazing to see such talented guys get a podium to show their capabilities. THe problem with this is, the most expensive rooms of the hotel are close to the beach, and the fireshow is directly outside of the hotel. But they make the music so loud, it is overwhelming. We had a check last night, because our daughter couldn't sleep again, of the sound levels. With our AC on, the sliding door closed, the curtains closed, it was 76db on top level. This is the sound of city traffic inside your bedroom at 21.20 at night. The big pool is truly amazing. Lovely atmosphere and perfectly maintained. The staff is extremely friendly and helpfull. They really make sure that you feel like you're in Thailand. For our daughter they were very kind. Always waving and entertaining her. She loved every second of it. Location is perfect, close to the beach. The lobby is beautiful, big nature inside, spacious, and easy accessable. All and all we have concluded that they just need to upgrade the hotel to these times standards. It is obvious that they have forgotted to maintain the hotel, and it seems all a bit aged to much. Truly sad to see the complex go downhill so fast in 5 years. With a bit of goodwill and vision you have an exeptional hotel. We won't go back fast, after this experience. We are a bit dissapointed that we got this room, for this price.