My original booking was from May 19 to May 22 on an all-inclusive package. Unfortunately, my flight was cancelled due to airport disruptions. I provided an official letter from the airline confirming the cancellation and requested a refund, but my request was not accommodated. Instead, I was only offered the option to change my travel dates, so I rescheduled my stay to June 16–19. I traveled with my children expecting a relaxing holiday, but unfortunately, our experience was disappointing. We found mold in the bathroom, which is unacceptable for a luxury resort, especially when traveling with children. In addition, the in-room safety deposit box was not working. I reported these issues immediately. I was offered a room change, but I had already unpacked and settled in with my children, making it very inconvenient. I was also informed that the safety deposit box would be repaired, but instead I was asked to remain in the room waiting for the maintenance team, which is not how I expected to spend my vacation. Overall, I was very disappointed by both the lack of flexibility regarding my cancelled flight and the way these issues were handled during my stay. I expected a much higher standard of service, and I hope my feedback will be taken seriously to improve the experience for future guests. Unfortunately, after this experience, I will not consider staying at your resort again in the future.