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Ambassador At Grand Velas All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 5896 reviews

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Official Description

A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Tres Rios Ecopark. This 5-star property is 2.8 mi (4.4 km) from Grand Coral Golf Riviera Maya. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a sauna. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This property has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite. This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy regional cuisine at Chaka, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Make yourself at home in one of the 195 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities

  • Fitness
  • Billiards
  • Sauna
  • Steam bath
  • Hairdressing salon
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Kids’ club
  • Game room
  • Wi-fi
  • Laundry
  • Babysitting
  • Lift
  • Garden
  • Terrace
  • Luggage room

Room Prices & Availability

Rooms

Suite Superior Sea View

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Luxury

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Ocean View

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Ocean View King Bed

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Room Pool View

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Ocean View Two Bedrooms

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Family Room Ocean View Two Bedrooms

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Ocean View Two Queen Beds

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Grand

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Sea View

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Luxury

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Views

Facilities

  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

Ambassador At Grand Velas All Inclusive is booked in hotel categories: Business hotels.

Facilities

Most popular facilities

  • Fitness
  • Billiards
  • Sauna
  • Steam bath
  • Hairdressing salon
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Kids’ club
  • Game room
  • Wi-fi
  • Laundry
  • Babysitting
  • Lift
  • Garden
  • Terrace
  • Luggage room

Amenities and services

  • 24-hour reception
  • Wi-fi
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bikes available

Activities

  • Fitness
  • Billiards

Health and beauty

  • Sauna
  • Steam bath
  • Hairdressing salon

Business

  • Conference room
  • Business centre

Restaurant service

  • Bar
  • Restaurant : 8
  • Banquet hall
  • Swim-up bar

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 3
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Kids’ club
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Wheelchair-accessible

Meals

  • Picnic

Tripadvisor Reviews

Tripadvisor traveller rating

5896 reviews

Traveller rating

Excellent
5067
Very good
525
Average
174
Poor
76
Terrible
55

Rating summary

Sleep Quality4.8
Location4.7
Rooms4.8
Service4.8
Value4.4
Cleanliness4.9

Recent Tripadvisor reviews

travisbZ2568CI

 

This resort is Amazing!!!

31 Mar 2025
I was going to a wedding in Cancun and decided to stay at the GVRM for a long weekend, it was absolutely beautiful! The room was spacious, the fridge was stocked with all kinds of beverages and the snack bar in the room was there at your disposal! I went by myself so I stayed at the Grand Suite, did I mention those suites have pools on the deck!?!? If you have a family you can stay at the Ambassador suites or the Zen suites, I found the Ambassador suites to be more for families with teenagers and the Zen Suites to be more for families with children… No matter where you stay though, you can bet everything will be well kept and beautiful! All suites have their own style of pool layouts with ambassador being the largest of the three. I cannot single out any staff member that treated me like GOLD because THEY ALL DID and THEY ALL DESERVE A RAISE after a job well done! They made sure I was okay the whole way through. This resort has different restaurants but once I found one I liked it was hard to drift away, it was the Bistro restaurant! Depending on the time of year you can order surf and turf and I just want to say that it tastes absolutely incredible! They also have a buffet table that you can help yourself to also. I honestly couldn’t not choose where to eat, indoor or outdoor because the views were amazing so I just did both lol. The drinks are high quality and will take you as far as you want them to, I’ll leave that right there. They have this grown and sexy night club call Koi and the scenery is phenomenal to say the least. The sand is white, and on the sand they have different events like fire shows you watch, you can also play volleyball. I wish they had more adult activities like a beer pong table, corn hole, or a basketball court so we can connect with others through different varieties of games… but please don’t let what I just said stop you from enjoying this resort, it is in a class of its own! Did I mention the SE spa that won Forbes awards?!? It was such a great experience but make sure when booking an appointment you show up 2 hours earlier to enjoy the water ceremony before your actual massage!! This is TRAVIS signing out!!! I’ll miss you guys and I promise I will return!!

H11EKmarcm

 

Liars and Thieves, Promise one thing then change their minds anyways....

28 Feb 2025
I booked a last minute getaway with my family to relax. 2 days before our trip, a close family member died and I had my assistant immediately call the hotel because we had booked a non refundable rate... They seemed understanding and allowed us to reschedule our exact reservation to another date, any time before the end of the year. Great! Well finding new dates that worked wasn't easy with my busy schedule and their booking (we were back and forth via email) so we paused communications temporarily to schedule my other travels for the year first then figure out where to put this trip.... Imagine my surprise when I call Grand Velas and they inform me my reservation no longer exists and the full penalty was applied! Apparently, because we didn't reschedule fast enough the system marked us as "no show" after the original dates and stole our $13+ grand!!! And of course, there is no way to get my money back because it was non refundable - which I UNDERSTAND - but I was told I could move the trip to anytime in 2025. NOT ONCE WERE WE TOLD WE HAD TO RESCHEDULE WITHIN X AMOUNT OF TIME OR THE RESERVATION WOULD VANISH. Nobody followed up, nobody even informed us of the cancellation before or after!!! I found out when I called the hotel myself to ask questions about the reservation. How you can one minute be understanding of a sudden emergency and promise one thing, then next second cancel my entire reservation and just steal my hard earned money is beyond me. Been traveling my whole life and NEVER in ALL THE WORLD have I experienced such unprofessionalism and terrible service. Mind you, after I rightfully got mad on the phone and asked to speak to a supervisor or management about this, I kept being told "there are no managers" (BS) and then was placed on hold for an hour before I hung up. So somebody DIED, Grand Velas gave us false promises and was fake nice, only to steal my money anyways. Despite the fact that we were told the reservation could be simply moved to another set of dates. No management or anyone higher up has had the dignity to speak to my assistant or me directly on this matter because they don't want to acknowledge how wrong they are.

JaspreetB76

 

Amazing family holiday

31 Mar 2025
Highly recommend this resort for a family friendly holiday. The food was amazing and we were so impressed with the cleanliness of the hotel. If food is one of your priorities on holiday than this is definitely the place for you. Our kids were 4 and 6 and enjoyed themselves at the kids clubs and the pools. We loved the more laid back vibe at zen but the ambassador has better access to the beach and has a lot more going on (might be for those who enjoy more active/entertainment based holidays). The shuttle bus ride back and forth between the two is really easy and not a big deal at all (they run 24/7 and take about 3 -5 mins). The rooms are very comfortable and the poolside/beachside service is top notch. The only mild inconvience is the need for reservations for the restuarants and two of them do not allow children (piaf and cocina de autour). Agree with others to book ahead of time. The buffet food was still incredibly tasty and changed nightly but the restaurants are all fabulous and are a large part of the overall experience. Overall this place is highly enjoyable and recommended as a family friendly holiday

Tannerh1986

United States

Exceptional Service and Facilities

30 Apr 2025
We were so thrilled with our stay at Grand Velas. Food and atmosphere were incredible but the service we received was 2nd to none. Most notable was Mario Alejandro at the Zen pool. By the 2nd day he was all but predicting when to bring my toddler her popsicle and chips and guac. Couldn’t have been more caring to my family. We will definitely be back.

RokiSan

Canada

Perfect resort to relax and recharge

31 Mar 2025
From the moment you enter the magnificent entrance to being greeted at the lobby, you can tell there’s a reason why Grand Velas is in a class of its own when it comes to All-Inclusive resorts. We stayed in both Zen and Grand class section during our time there. Zen is definitely a very calm and relaxing atmosphere. We moved over to Grand class because of the ocean and the beach. The view of the ocean from this section is hard to beat. Many reviews claimed the beach is not very nice… but my family of 4 (2 kids) came with water shoes and had no problems snorkeling and navigating around the rocky parts. We spent every afternoon at the beach. The service at this resort is exceptional. Our personal concierge, Aaron, was super informative and helpful. We had trouble finding loungers one of the days as it was busy there and he worked his magic along side the pool attendants and found us a spot. He was always there to help if we need anything. We cannot thank Umberto, Ruben, Daniel, Alvarez, and Ernesto enough for our time at the pool, beach and Azul. We spent most of the time there so these names we remembered most. But all the staff everywhere at this resort are amazing. We had the pleasure of eating at Lucca, Frida, Sen Lin, Bistro (Surf and Turf), and Cocina de Autor, Azul buffet and Chaka buffet. They were all delicious. They had lobster, oyster, mussels, scallops, prawns at the Azul lunch buffet, this was definitely our favorite. Our least favorite was Cocina, we did the wine pairing and service was amazing. But we are not expert foodies and didn’t love all the mixed flavor and textures. This was our 1st time eating at a Michelin star restaurant, so maybe it’s just not for us. We are still glad we experienced it. It was spring break season when we stayed at Grand Velas, so we were worried about how busy the resort would be. Other than that one day having difficulty finding pool loungers, the resort never felt crowded. We loved the intimate setting of this resort and there were never any rowdy spring breakers. Level of service remained top notched. The rooms are spacious and clean. Beds are comfy. We are already missing the marble shower and the view from the balcony. We’ve stayed at several different resorts in the Riviera Maya area. This is definitely the best one and why people pay top dollars for it. The service, food, atmosphere, location is perfect for a relaxing get-away.

Tripadvisor Overview

Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu

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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return