We received a fabulous welcome at this hotel, everyone from pool staff, housekeeping, front of house and the Dionne Restaurant were warm and professional. Our room, which could sleep up to 6 was well appointed, spacious and clean. We had beautiful and uninterrupted views of the caldera, which I could have looked at all day. I am allergic to fragrance, and the hotel accommodated this well, great care was taken by front of house and housekeeping to ensure my needs were met. We very much enjoyed the Dionne Restaurant, the food was presented well and extremely tasty, the staff were knowledgeable about the food and drinks. The staff were professional but very friendly and we very much enjoyed their humour, our family enjoyed eating there. The front desk staff were also very knowledgeable regarding places to visit and helped us arrange trips including to Oia and on a catamaran. Thank you so much Grand Anbassador.