Alaya Tulum

This was a great hotel, staff was very welcoming and helpful. Hotel was clean and well taken care of. Front desk managers help with anything & everything 10/10. Me and my friends stayed for a bachelorette trip and felt so satisfied with our stay.

This was such an amazing getaway with my friends. It is so beautiful here and the food at the hotel was 10/10. Everyone that works at Alaya was so nice. Stefan and Daniel took great care of us, along with the rest of the Alaya team. The hotel provided everything we needed, whether that be stuff for the room, taxis, or even local recommendations.

Amazing place with very friendly staff. Shout out to Stephan at the Concierge desk who assisted with plenty of recommendations! We also loved the yoga studio and all their wellness activities. Thank you! I do recommend this place in Mexico :)

This was our first visit to Mexico and we started our stay at Alaya after booking through lastminute.com. It’s about a two hour drive from Cancun airport (we organised transfers with Ride Transport and they were fab). We really enjoyed our stay here, it’s an absolutely beautiful hotel and in a brilliant location, but I don’t necessarily think it’s worth the £284 per night we paid based on our experience. Pro’s: - Breathtakingly beautiful hotel with really unique accommodation with balcony - a two second walk to the beach and only 20 rooms I believe they said, meaning you get a really boutique feel - Private beach access with staff on hand to order food and drink with - Delicious breakfast menu, although disappointed that it was not included in our room cost - Friendly staff - Felt completely safe at all times - Filtered, drinkable water available at no extra cost in room - Aircon and fan - Daily housekeeping (towels changed daily) and room service available - Large safe in rooms for valuables - Free access to the Jungle Gym - Brilliant, walkable location from so many bars and restaurants (we’d recommended Casa Banana!) - Free Yoga every day Cons: - Low pressure, rainfall shower that was really high up with no additional shower head, meaning it took so long to wash shampoo and conditioner out of our hair. Personally, if I’m paying almost £300 for a room, I want a shower that’s atleast as good as ours at home, regardless of where in the world I might be. It also took about ten minutes to heat up and then took another five to change the temperature - We were told we’d get a daily morning drink and didn’t receive a single one despite asking for it on two separate days. - We almost missed our excursion after relying on reception to book us a taxi to the pick up spot - we booked it the evening before for 7am but they had not communicated between the staff meaning we didn’t get a taxi until 7:25. Thankfully our excursion was late as well. - Breakfast not being included in the price - The curtains in our room had random dirty stains on and had clearly not been washed in a while Overall the pros definitely outweigh the cons, but I think with a few small tweaks it could be an incredible 5 star hotel. If the shower facilities were improved and the staff were a little more attentive, I think this could be one of the best hotels in Tulum.