Al Manar Grand Hotel Apartment

fantastic room .large room space ,clean beds , hot and ready shower ,large wall closet ,Iron and big ironing table and very comfortable bed early check in is not available ,breakfast is normal I misunderstood wifi password ,called front desk and they sent a technician to fix my problem quickly

The staff are courteous. Rooms are spacious. However, air conditioning control does not work properly and temperature at times fall to 17.5 deg C , making it unpleasant to stay. The kitchen equipment like stoves are not working properly. Though staff are attending it’s not resolved. The restaurant is nice and responsive to our needs. Travel desk for local tour is supportive. Room was booked thro Agoda and review posted at Agoda is still to be published!

Disaster experience with this hotel.. worst experience ever.. Disappointing booking this hotel. Specially the staff Arif and Suraj were rude and don't want to listen our concern as i hv long stay to this hotel.. i m facial very bad experience at the beginning fay itself. *Early Check-in Debacle* Upon arrival at 10:00 AM, I requested an early check-in, which was denied despite my prior request through email also for atleast my parent's (Senior citizens) . The front desk staff seemed unconcerned, stating that check-in was only possible after 2:00 PM. This was inconvenient, as I had traveled overnight and needed rest. *Room Allocation Issues* To make matters worse, the rooms allocated to me and my travel companions were not as booked. We had specifically requested adjacent rooms with front views, but instead received rooms with side building view When I brought this to the attention of the staff, they have standard answer that it's subject to availability.. as i hv booked my stay before 25 days *Poor Customer Service* The management seemed disconnected from the daily operations, leaving guests to fend for themselves. *Conclusion* My stay at Al manar grand was a disappointment, primarily due to the hotel's failure to deliver on its promises. With better communication, attention to detail, and a customer-centric approach, this hotel could improve significantly. Until then, I would caution potential guests to carefully consider their options. *Rating:* 1/5 *Recommendation:* Avoid this hotel if early check-in and room allocation are crucial to your travel plans. *Tips for Improvement:* 1. Train staff to prioritize customer satisfaction. (Arif & Suraj) 2. Implement a more efficient check-in process. 3. Ensure room allocations match booking requests. 4. Upgrade amenities and maintain facilities regularly. They have standard answer for everything that its subject to availability.. as my booing was done before 25 days and have booked 1 bedroom apartment with balcony and with king bed ..they have given 2 twin bed to parents and for me and my wife also the same.

Best place excellent food and recipes and room cleaning vary good.and House keeping staff vary good.mr Ashok is vary good staff looking good room . super experience whit stay .Mr Ashok is hotel hard worker. i come next time whit family and special thanks mr Ashok bhaiya

We Ara stay in hotel .hotel location is perfect.the room cleaning good. service good hotel is maintained.mr Ashok is hotel staff vary nice staff .Mr Ashok is indin .but looking good vary hard working man .highly recommend staff and hotel special thanks Mr Ashok ji