Al Jawhara Metro Hotel

This hotel offers a convient stay with affordable cost at the heart of down town of Dubai. It is not luxurious yet very comfy and cosy. The location of the hotel is close to multiple transportation options like Union Metro Station and Union Bus Station. I enjoyed my stay.

We had a nice experience at the hotel. The staff were very courteous and eager to serve. We were greeted at checkin .With a nice cool drink which was very refreshing. The rooms were clean and comfortable and they arranged connecting rooms for our family. The air conditioning worked very well and the we enjoyed the pool in the evenings. I tried to call the front desk a few times and i am not sure if I did something wrong but no one Ever answered. They did call back later to respond. I think some of the staff do not have as good of English - we had wanted water but when they called back we said not to bother because we were already in bed. This was not a big problem. (I don’t blame them because it was quite early, we were just tired from travel). We were just taking an extended transit through Dubai. It is very close to the airport and the clerk called a taxi for us at checkout. The return taxi van was only a 20 diram fare. The taxi from the airport was 50. We walked multiple times to the Deira city Centre mall, just a five minute walk away. We found lots of options for food there, in addition to the tasty and affordable ZamZam restaurant for Yemeni food. The primary clerk at the front desk spoke English well, some of the others were not quite strong. We did not eat at the hotel so we cannot comment on the food. The price, location, proximity to shopping and restaurants, and service were great for us. Recommended.

Im writing this review to shared our experience in your hotel. February 17-18 we had a reservation made via agoda we received our booking confirmation the payment has been deducted so from our side we've done our part. When we reach in the reception the staff told us that our reservation was cancelled i told him but we didnt received any information calls or email from your side or from agoda. He told us cancelled just called agoda from that moment i felt disappointed in the way he deal with me so i told him agoda is your 3rd party any unnecessary things happen it was your responsibility to sort it out and that is not our problem. He called your reservation agent from the hotel same thing he told us our reservation has been cancelled  and called agoda. That's the time i ask for the manager incharge the reception guy said manager is in the other branch so i ask for any superiors to talk with as i felt that i was helpless. He said no one is available. Suddenly the reception guy change his mood swing and ask for a moment so he could check our room! After 5 minutes he said your room is available.  One thing comes to my mind these people they dont deserve the opportunity has been given to them. They dont value their job by simply ignoring their duties and responsibilities. 

The most terrible hotel I’ve ever been to. Although I understand that it’s only a 2-star hotel, they could have atleast maintain the cleanliness. The room is dirty, some of the furnitures are damaged. When I reached inside the room, there were food debris on the table. It looks like a haunted place. The mirror inside the bathroom has black marks. The door knob doesn’t look safe, rusty and woobly. I will definitely not coming back again!

Al Jawhara Metro Hotel is 2 Stars Hotel , 4 floors , 8 minutes walk from Al Ghurair Mall where got many eateries and 10 minutes walk from Union Central Metro station Rooms are spacious but DIRTY and furniture are outdated